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5 min read

How to Improve NPS with AI-enabled Tools

Business growth and success hinge on customer satisfaction and loyalty, which makes customer experience (CX) a critical focus for many businesses. Organizations across industries pay millions of dollars to fund CX efforts and ensure their customers...

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Photo of a woman talking to some form of voice technology on her smartphone.

3 min read

Why Your Company Should Establish a Voice Technology Strategy

Speech recognition technology has grown incredibly sophisticated—and popular. Many of us regularly take advantage of voice software on our phones and...

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Photo of a man working in his home office

4 min read

How to Overcome Language Barriers with AI

While around 7,000 languages are spoken globally today, English remains the most commonly translated language. This translation focus can create a...

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Silhouette of a woman reporting employee misconduct on her smartphone.

4 min read

5 Ways to Encourage Staff to Report Employee Misconduct

Compliance is critical to organizations. However, organizations face a number of challenges in adhering compliance reporting to relevant security...

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Photo of a tech worker holding a computer in a server room, addressing technical issues and resolving support tickets.

4 min read

Tips to Automate Technical Issues and Support Tickets

Regardless of industry, technical issues are something every business experiences. Support tickets help organizations address technical issues that...

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A doctor speaks to one of her patients, creating a positive patient experience.

4 min read

Patient Experience: IVAs Overcome Healthcare Communications Challenges

Today’s healthcare professionals are met with various challenges that complicate healthcare communications and the patient experience. From...

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Image of an online shopper's finger on a smartphone screen, looking at products and navigating the retail customer experience.

4 min read

How to Use AI to Improve Retail Customer Experience

Retail customers want shopping experiences that meet their expectations for immediacy, personalization, and quality. These expectations contribute to...

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A woman looks at her phone while computer telephony integration helps navigate her call through a contact center.

4 min read

What is Computer Telephony Integration (CTI) in Contact Centers?

Organizations and their contact centers communicate with customers across several mediums in our current multichannel environment. To communicate...

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An HR rep speaks with an employee. AI can improve HR automation, so reps can devote more time to discussions like these.

3 min read

The Value of AI in HR Automation

HR operations are historically complex. Business leaders turn to HR managers to navigate organizational complexities with the least impact on...

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1 min read

The Conversational AI Report | December 2022

Hello from the Mosaicx team!

We’re thrilled to launch the inaugural edition of The Conversational AI Report. In this quarterly newsletter, we...

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