---
title: The Conversational AI Report | Q1 2024
description: March 2021 | Mosaicx's quarterly newsletter sharing developments in the conversational AI space, notable trends that impact CX decision-makers, and company updates.
---

[Mosaicx | Media Center ](https://www.mosaicx.com/media-center)

# [The Conversational AI Report | Q1 2024](https://www.mosaicx.com/media-center/the-conversational-ai-report-q4-2023-0)

 Written by [Mosaicx](https://www.mosaicx.com/media-center/author/mosaicx) | January 01, 2024

## No Hold Time Podcast

#### Supporting People in Crisis: Interview with Vibrant's Grant Riewe

In advance of Mental Health Awareness Month in May, Vibrant Chief Technology Officer Grant Riewe joined the podcast to talk about using technology for good. Vibrant offers a variety of services to help people navigate through mental health crises, including supporting the 988 Suicide & Crisis Lifeline. Tune in to learn about how we should design technology to interact with humans, as well as how to support people when they're at their lowest.

If you or someone you know is struggling or in crisis, help is available. Call or text 988 or chat 988lifeline.org.

[Watch Now](https://www.mosaicx.com/podcast/supporting-people-in-crisis-interview-with-vibrants-grant-riewe?utm_source=Customer+Newsletter&utm_medium=Podcast&utm_campaign=Q1+2024)

## More From the No Hold Time Podcast

- [Customer Service and Agent Experience Trends to Watch in 2024](https://www.mosaicx.com/podcast/no-hold-time-customer-service-and-agent-experience-trends)
- [What is a Virtual Agent?](https://www.mosaicx.com/podcast/no-hold-time-what-is-a-virtual-agent)
- [Why Do We Work in the Customer Experience Industry?](https://www.mosaicx.com/podcast/why-do-we-work-in-the-customer-experience-industry)
- [The Customer Service Metrics You Should Be Using](https://www.mosaicx.com/podcast/the-customer-service-metrics-you-should-be-using)
- [Don’t Automate Everything: How to Use Intelligent Routing](https://www.mosaicx.com/podcast/dont-automate-everything)

## CX Tips

#### AI in CX: Redrawing the Boundaries of Customer Interactions

Delivering subpar customer experiences can quickly translate into lost customers. The choice for today’s leaders is clear: integrate AI into CX strategies or risk falling behind in a rapidly changing market. In an article for CustomerThink, Matt Whitmer, Chief Revenue Officer and Senior Vice President of Marketing at Mosaicx, explores how AI can help companies keep pace with evolving customer expectations and market dynamics.

[Read More](https://customerthink.com/ai-in-cx-redrawing-the-boundaries-of-customer-interaction/)

 

 

## Talking Shop

#### A Roadmap for Responsible AI in Hospitality

In this article for Hospitality Technology, Rebecca Jones, General Manager of Mosaicx, examines the balanced approach hospitality providers should strike with technology and responsibility. More specifically, how to align cutting-edge technology with ethical responsibility and a steadfast focus on the guest experience.

[Read More](https://hospitalitytech.com/building-trust-hospitality-roadmap-responsible-ai)

 

 

#### Revolutionize Marketing with AI

AI’s ability to analyze vast datasets, predict trends, and automate complex tasks can significantly enhance marketing strategies and execution. Check out this article from Rebecca Jones, General Manager of Mosaicx, to learn best practices for integrating AI seamlessly and ethically to personalize and optimize marketing campaigns. 

[Read More](https://martech.zone/revolutionize-marketing-with-ai-a-strategic-roadmap/)

 

 

 

## Industry Events

Mosaicx is excited to attend three industry events in May. We will be defining what matters to enable focus, innovation, and positive impact in all we do in CX. We hope to see you there!

| ##### CX Innovation Summit | Date: May 8 - 9, 2024 Location: Warwick Melrose, Dallas, Texas | [Learn More](https://gdsgroup.com/events/physical-summit/cx-innovation-na-may-24/) |
| --- | --- | --- |
| ##### Reuters Customer Service and Experience West 2024 | Date: May 13 - 14, 2024 Location: Hyatt Regency Mission Bay, San Diego, California | [Learn More](https://events.reutersevents.com/customer-service/customer-service-san-diego) |
| ##### CCW CXO Exchange | Date: May 15 – 17, 2024 Location: Marriot Grand, St. Louis, Missouri | [Learn More](https://www.customercontactweekdigital.com/events-cxo-exchange) |

 

## From the Mosaicx Blog

- [AI Implementation: A Complete Guide](https://www.mosaicx.com/blog/ai-implementation-guide)
- [Generative AI vs. Conversational AI: How They Work Together in Customer Service](https://www.mosaicx.com/blog/generative-ai-vs-conversational-ai)

[View full post](https://www.mosaicx.com/media-center/the-conversational-ai-report-q4-2023-0)

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