Meet the Speakers

Max Ball, Principal Analyst at Forrester, is a recognized authority in customer service technology and the author of The Forrester Wave™: Conversational AI for Customer Service. Vijay Verma, VP of Product at Mosaicx and TeleVox, leads the creation of AI-native solutions designed to deliver seamless, scalable consumer experiences. Together, they bring unmatched market insight and hands-on innovation. This is a must-hear discussion for enterprise leaders ready to transform their contact centers with the power of Generative AI.