About Us

Why do we do what we do?


Because Every Interaction Matters

Mosaicx is a cloud-based product that uses conversational AI, machine learning and natural language processing technologies to automate interactions with customers and employees. Its IVA technology delivers fast, easy, personalized service through industry-leading voice recognition and digital messaging capabilities, creating positive interactions that drive improved customer and employee satisfaction. Mosaicx makes conversational AI surprisingly simple. 

We believe every interaction is an opportunity to delight. That's been our philosophy for 30 years, caring for our clients' customers and employees like our own customers and employees.

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Our Mission

Our mission is to make it easier for companies and people to communicate.

If technology is supposed to make our lives easier, it shouldn't make your job harder. That's why our technology is designed for business owners. You can modify it to meet your needs without a computer science degree.

You also get a success coach who learns the ins and outs of your business and offers guidance to get the maximum benefit while using Mosaicx. Informed by experience, expertise, and passion, you can create innovative and effortless conversations with your customers.

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Our Values

The Mosaicx team recognizes the diverse backgrounds of its members and strives to create a safe environment for all to express their ideas, promote individual growth, and unite the company in the pursuit of cultural excellence.

To foster this environment, everything we do is built around the values of teamwork, transparency, innovation, growth, and tenacity.

The goal is an all-inclusive gathering, regardless of titles, to cultivate ideas, bring suggestions of improvement to the team and empower every employee through motivation and recognition. And that culture of excellence then feeds the success of our clients.

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What Makes Mosaicx


Expertise in Product

Our technology is trusted by companies with some of the largest customer bases in the United States.

Trusted Advisor

A great product plus a great partner. Success coaches look for new ways to get more value from Mosaicx.

Data-Driven Insights

Our product designers create industry-specific use cases based on the real-world needs of our client base.

Enterprise Scalability

Mosaicx adapts to seasonality or permanent growth almost instantly. No matter the traffic, you're reliably covered.


Mosaicx Team

Not all our team members have a SaaS background. They bring new ideas from their unique experiences to ensure Mosaicx works well for business owners, not just the IT department.

Rebecca Jones

Rebecca Jones

General Manager
Jeff Calcaterra

Jeff Calcaterra

VP, Sales
Matt Jensen

Matt Jensen

VP, Information Technology
Carrie Higbie

Carrie Higbie

Director, Product Management
Tiffany Rhodes

Tiffany Rhodes

Director, Product Management
Debra Larkin

Debra Larkin

Sr. Director, Marketing
Brian Bremer

Brian Bremer

Sr. Solution Sales Executive
Lori Morgan

Lori Morgan

Manager, Sales

Interested in Joining Our Team?

Are you ready to work with a company that creates amazing experiences for millions of people? Check out our job openings to see if anything sounds like a good fit.

Apply Now >

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