Product Performance
Flexible AI solutions to meet the needs of your brand.
Mosaicx powers millions of interactions that transform experiences with customers, patients, members, and employees. Our solutions combine 30 years of experience with the right combination of SaaS-based technologies, Generative AI, machine learning, intelligent routing, and dynamic data insights. The results enable contact centers to deliver, resolve, and delight.
Our mission is to make it easier for companies and people to communicate.
If technology is supposed to make our lives easier, it shouldn't make your job harder. That's why our technology is designed for business owners. You can modify it to meet your needs without a computer science degree.
You also get a success coach who learns the ins and outs of your business and offers guidance to get the maximum benefit while using Mosaicx. Informed by experience, expertise, and passion, you can create innovative and effortless conversations with your customers.
1990
1992
West enables Touch Tone IVR solution
2000
2002
Partnership with Comcast
2002
2004
IVR for American Idol Live Vote-in
2009
Launched Natural Language & Personalized Experiences
2009
2010
2013
SMS and Chat Launched
2018
Acquired Avoke – Call Analytics
2018
2020
2020
Migration to Cloud based solution
2020
Conversational AI launched
2020
2022
Mosaicx Platform & Brand Launch
2023
Completed Customer Cloud Migrations
2023
2024
Launch of Product Releases
2024+
Over 30+ years of pioneering innovation in dynamic evolution of CX solutions
Rebecca Jones
SENIOR VICE PRESIDENT & GENERAL MANAGER
Joining Mosaicx in January 2021 from Appriss, a SaaS data, analytics, and technology company, Rebecca brings a 25+ years career where she has held a broad range of executive operations roles focused on growing businesses, people, and profit margins. Rebecca also serves as a board member and technology chair for the National Association of Women Business Owners (NAWBO).
Matt Whitmer
Chief Revenue Officer
Matt joins Mosaic with years of experience in executive sales leadership for organizations in the conversational Al industry.As a native Ohioan, Matt is an avid Buckeye and Bengal fan, but living in Atlanta, he's also come to love the Braves.
Pam Kilzer
Chief Financial Officer
Steve Akers
Chief Product Officer
As a technology executive and visionary leader, Steve has established a history of success transforming Engineering, Data, and Product teams. Throughout his career, he has led organizations through change, driven digital transformation efforts, and steered enterprise-wide integrations.
Matt Jensen
Chief Technology Officer
Rebecca Jones
President
Pamela Kilzer
Chief Financial Officer (CFO)
Pamela Kilzer is the chief financial officer at Mosaicx. She joined the West Technology Group, owner of Mosaicx, in June 2008 after an 18-year career with two of the most well-known brands in the business consulting and food industries. Pamela specializes in financial planning, analysis, and creating centers of excellence.
Matt Whitmer
Chief Revenue Officer (CRO)
Matt Whitmer is the chief revenue officer and senior vice president of sales and marketing at Mosaicx, the leading conversational AI provider. He has over 15 years of senior leadership experience focused on helping enterprise clients embrace and implement cloud-based engagement solutions.
Steve Akers
Chief Product & Tech Officer
Steve Akers is chief product and technology officer at Mosaicx. As a technology executive and visionary leader, Steve has established a 20-year history of success transforming engineering, data, and product teams. Throughout his career, he has led organizations through change, driven digital transformation efforts, and steered enterprise-wide integrations.
Tracy Lee
Senior Director, Client Success
Tracy Lee is the senior director of client success at Mosaicx, leading a team of success coaches who support top-tier clients. She’s been with West Technology Group companies for 25+ years and is best known for clear communication, transparency, a knack for taking on challenging situations, and her enduring positive attitude.
William Bradshaw
VP, Deputy General Counsel
William Bradshaw has been vice president and deputy general counsel at Mosaicx for the past 10 years, bringing experience in enterprise sales, negotiations, compliance, data privacy, and risk management. William advises executives on strategic initiatives while proactively identifying opportunities to improve internal processes.
Laura Schonlau
Director, Human Resources
Laura Schonlau is director of human resources at Mosaicx. Laura is a trusted advisor in the full employee life cycle from attraction to retention and engagement. She has experience in both startups and mature organizations with international employee presence. Laura partners with Mosaicx executives to ensure the company has the resources needed to achieve planned growth.
1980
1986
Founding of West Teleservices
1986
1988
Provided 1-800 Hotline for
Richard Simmons Sweatin' to the Oldies
Richard Simmons Sweatin' to the Oldies
1990
1992
Launched Touch Tone IVR
1992
2000
2004
IVR for American Idol Live Vote-in
2009
Launched Natural Language & Personalized Experiences
2009
2010
2013
Launched SMS & Chat
2018
Acquired Avoke – Call Analytics
2018
2020
2020
Migration to Cloud-based Solution
2020
Launched Conversational AI
2020
2022
Launched Mosaicx Platform & Brand
2023
Completed Customer Cloud Migrations
2023
2023
Awarded "Best Agentless Payment
Processor for Enterprise" by Remend
Processor for Enterprise" by Remend
2024+
The Mosaicx team recognizes the diverse backgrounds of its members and strives to create a safe environment for all to express their ideas, promote individual growth, and unite the company in the pursuit of cultural excellence.
To foster this environment, everything we do is built around the values of teamwork, transparency, innovation, growth, and tenacity.
The goal is an all-inclusive gathering, regardless of titles, to cultivate ideas, bring suggestions of improvement to the team and empower every employee through motivation and recognition. And that culture of excellence then feeds the success of our clients.
