Expertise in Product
Our technology is trusted by companies with some of the largest customer bases in the United States.
Mosaicx is a cloud-based product that uses conversational AI, machine learning and natural language processing technologies to automate interactions with customers and employees. Its IVA technology delivers fast, easy, personalized service through industry-leading voice recognition and digital messaging capabilities, creating positive interactions that drive improved customer and employee satisfaction. Mosaicx makes conversational AI surprisingly simple.
We believe every interaction is an opportunity to delight. That's been our philosophy for 30 years, caring for our clients' customers and employees like our own customers and employees.
Our mission is to make it easier for companies and people to communicate.
If technology is supposed to make our lives easier, it shouldn't make your job harder. That's why our technology is designed for business owners. You can modify it to meet your needs without a computer science degree.
You also get a success coach who learns the ins and outs of your business and offers guidance to get the maximum benefit while using Mosaicx. Informed by experience, expertise, and passion, you can create innovative and effortless conversations with your customers.
The Mosaicx team recognizes the diverse backgrounds of its members and strives to create a safe environment for all to express their ideas, promote individual growth, and unite the company in the pursuit of cultural excellence.
To foster this environment, everything we do is built around the values of teamwork, transparency, innovation, growth, and tenacity.
The goal is an all-inclusive gathering, regardless of titles, to cultivate ideas, bring suggestions of improvement to the team and empower every employee through motivation and recognition. And that culture of excellence then feeds the success of our clients.
4 min read
The insurance industry is rapidly adopting conversational artificial intelligence (AI) tools like chatbots and virtual...
5 min read
Expectations for individual patient care have increased. Patients want to feel seen and heard by their providers. They...