About Us

Because Every Interaction Matters

Mosaicx powers millions of interactions that transform experiences with customers, patients, members, and employees. Our solutions combine 30 years of experience with the right combination of SaaS-based technologies, Generative AI, machine learning, intelligent routing, and dynamic data insights. The results enable contact centers to deliver, resolve, and delight.

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Our Mission

Our mission is to make it easier for companies and people to communicate.

If technology is supposed to make our lives easier, it shouldn't make your job harder. That's why our technology is designed for business owners. You can modify it to meet your needs without a computer science degree.

You also get a success coach who learns the ins and outs of your business and offers guidance to get the maximum benefit while using Mosaicx. Informed by experience, expertise, and passion, you can create innovative and effortless conversations with your customers.

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Our History

1990

1992

301px-West_Corporation_logo

West enables Touch Tone IVR solution

2000

2002

Partnership with Comcast

2002

2004

320px-American_Idol_logo.svg
IVR for American Idol Live Vote-in

2009

Launched Natural Language & Personalized Experiences

2009

2010

2013

SMS and Chat Launched

2018

Acquired Avoke – Call Analytics​

2018

2020

2020

Migration to Cloud based solution

2020

Conversational AI launched

2020

2022

mosaicx-logo-trans

Mosaicx Platform & Brand Launch

2023

Completed Customer Cloud Migrations

2023

2024

Launch of Product Releases

2024+

Over 30+ years of pioneering innovation in dynamic evolution of CX solutions

Executive Team

Rebecca Jones

Rebecca Jones

SENIOR VICE PRESIDENT & GENERAL MANAGER

Joining Mosaicx in January 2021 from Appriss, a SaaS data, analytics, and technology company, Rebecca brings a 25+ years career where she has held a broad range of executive operations roles focused on growing businesses, people, and profit margins. Rebecca also serves as a board member and technology chair for the National Association of Women Business Owners (NAWBO).

matt-whitmer

Matt Whitmer

Chief Revenue Officer

Matt joins Mosaic with years of experience in executive sales leadership for organizations in the conversational Al industry.As a native Ohioan, Matt is an avid Buckeye and Bengal fan, but living in Atlanta, he's also come to love the Braves.

Pam Kilzer

Pam Kilzer

Chief Financial Officer
Steve Akers

Steve Akers

Chief Product Officer

As a technology executive and visionary leader, Steve has established a history of success transforming Engineering, Data, and Product teams. Throughout his career, he has led organizations through change, driven digital transformation efforts, and steered enterprise-wide integrations.

Matt Jensen

Matt Jensen

Chief Technology Officer

Mosaicx Leadership

Pamela Kilzer

Pamela Kilzer

Chief Financial Officer (CFO)​

Pamela Kilzer is the chief financial officer at Mosaicx. She joined the West Technology Group, owner of Mosaicx, in June 2008 after an 18-year career with two of the most well-known brands in the business consulting and food industries. Pamela specializes in financial planning, analysis, and creating centers of excellence.

Matt Whitmer

Matt Whitmer

Chief Revenue Officer (CRO)​

Matt Whitmer is the chief revenue officer and senior vice president of sales and marketing at Mosaicx, the leading conversational AI provider. He has over 15 years of senior leadership experience focused on helping enterprise clients embrace and implement cloud-based engagement solutions.​

steve-akers

Steve Akers​

Chief Product & Tech Officer ​

Steve Akers is chief product and technology officer at Mosaicx. As a technology executive and visionary leader, Steve has established a 20-year history of success transforming engineering, data, and product teams. Throughout his career, he has led organizations through change, driven digital transformation efforts, and steered enterprise-wide integrations.​

Tracy Lee

Tracy Lee

Senior Director, Client Success

Tracy Lee is the senior director of client success at Mosaicx, leading a team of success coaches who support top-tier clients. She’s been with West Technology Group companies for 25+ years and is best known for clear communication, transparency, a knack for taking on challenging situations, and her enduring positive attitude.​

William Bradshaw

William Bradshaw

VP, Deputy General Counsel​

William Bradshaw has been vice president and deputy general counsel at Mosaicx for the past 10 years, bringing experience in enterprise sales, negotiations, compliance, data privacy, and risk management. William advises executives on strategic initiatives while proactively identifying opportunities to improve internal processes.​

Laura Schonlau​

Laura Schonlau​

Director, Human Resources​

Laura Schonlau is director of human resources at Mosaicx. Laura is a trusted advisor in the full employee life cycle from attraction to retention and engagement. She has experience in both startups and mature organizations with international employee presence. Laura partners with Mosaicx executives to ensure the company has the resources needed to achieve planned growth.​

Our History

Over 30+ years of pioneering innovation
in dynamic
evolution of CX solutions

1980

1986

header

Founding of West Teleservices

1986

1988

1200x675

 

Provided 1-800 Hotline for
Richard Simmons Sweatin' to the Oldies

1990

1992

301px-West_Corporation_logo

Launched Touch Tone IVR

1992

2000

2004

320px-American_Idol_logo.svg
IVR for American Idol Live Vote-in

2009

Launched Natural Language & Personalized Experiences

2009

2010

2013

Launched SMS & Chat

2018

avoke-logo

Acquired Avoke – Call Analytics

2018

2020

2020

Migration to Cloud-based Solution

2020

Launched Conversational AI

2020

2022

mosaicx-logo-trans

Launched Mosaicx Platform & Brand

2023

Completed Customer Cloud Migrations

2023

2023

remend-badge

Awarded "Best Agentless Payment
Processor for Enterprise"
by Remend

2024+

Our Values

The Mosaicx team recognizes the diverse backgrounds of its members and strives to create a safe environment for all to express their ideas, promote individual growth, and unite the company in the pursuit of cultural excellence.

To foster this environment, everything we do is built around the values of teamwork, transparency, innovation, growth, and tenacity.

The goal is an all-inclusive gathering, regardless of titles, to cultivate ideas, bring suggestions of improvement to the team and empower every employee through motivation and recognition. And that culture of excellence then feeds the success of our clients.

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What Makes Mosaicx

Different?

Product Performance

Flexible AI solutions to meet the needs of your brand.

Trusted Advisor

A great product plus a great partner. Success coaches
look for new ways to get more value from Mosaicx.

Data-Driven Insights

Deep analytics to inform and enable proactive decisions.

Enterprise Scalability

Trusted to handle high-growth, seasonality,
and unexpected events for world-class brands.

 

Interested in Joining Our Team?

Are you ready to work with a company that creates amazing experiences for millions of people? Check out our job openings to see if anything sounds like a good fit.

Apply Now >

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