5 min read
Every call is another opportunity for contact centers to gather important data on their customers. That data can reveal preferences, where customers get frustrated, or how agents can improve themselves. Without the right reporting tools, though,...
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8 min read
Enterprises can't afford to manage their customer conversations with tools that were never designed for scale. One bad interaction is all it takes to...
7 min read
The days of customer support tied to a single office are long gone. With more and more teams working across different locations and customers...
9 min read
A call center isn’t just about answering phones anymore. Those basic phone systems from a decade back have now evolved into full-fledged platforms...
5 min read
Switching from chat to email to phone shouldn’t feel like starting over every time. Yet that’s often the reality of multichannel customer service...
4 min read
It was only a few years ago when conversational AI in banking was easy to dismiss as little more than an experiment. Today, it has become one of the...
7 min read
Banking has always been about trust, precision, and speed, but the way those values are delivered is changing fast. What once required entire teams...
6 min read
Having a natural conversation with a computer system is not some far-fetched, futuristic idea. Modern banks are using them to improve their customer...
6 min read
The days of waiting on hold or standing in line while getting help from your bank are long gone. Today, many of your banking interactions are just a...
5 min read
Consider that it’s past midnight and you’ve spotted a suspicious charge on your account. You call your bank, and instead of waiting on hold, you get...
7 min read
The way customers interact with their banks is changing faster than ever. The term "good service" now means something else entirely, following the...
2 min read
Artificial Intelligence is no longer a buzzword, it’s the foundation of how leading brands are delivering faster, more personalized, and more...
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8 min read
Every customer interaction leaves an impression. That’s easy to manage when you’re dealing with a handful of queries a day, but at the enterprise...
