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The insurance industry is rapidly adopting conversational artificial intelligence (AI) tools like chatbots and virtual agents to improve customer service, increase efficiency, and reduce costs. Here are 10 key use cases where insurers can benefit...
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Expectations for individual patient care have increased. Patients want to feel seen and heard by their providers. They also want to trust that those...
4 min read
Artificial intelligence (AI) is transforming the contact center industry. While much of the focus has been on using AI to automate basic tasks and...
5 min read
Application programming interfaces (APIs) have become a vital part of software development, allowing different applications to communicate with each...
5 min read
Contact centers are undergoing a massive transformation. Due to Covid-19, call centers took a hit, as call volume increased and the amount of...
7 min read
In today's fast-paced and technology-driven world, there is a significant amount of interest in adding AI to customer service. Businesses are...
4 min read
The energy and utilities industry is on the brink of a revolution, thanks to the immense potential of artificial intelligence (AI). With AI,...
4 min read
How do customers want to get in touch with your company? Are phone numbers obsolete? What about email, chat, text, and social?
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Call center attrition is a persistent challenge faced by many companies across industries. The high turnover rate of call center employees can have a...
5 min read
The use of generative AI has sparked a great deal of intrigue and interest in recent years. This innovative technology allows businesses to quickly...
7 min read
Conversational AI has become immensely popular in recent years among businesses, users, and developers. With so many conversational AI platforms on...
12 min read
IVR and IVA are both technologies that allow customers to interact with a company without having to speak to a live agent. They have two purposes....
2 min read
Customer experience is an important part of any business. A good customer experience can lead to increased customer satisfaction, loyalty, and...
