Mosaicx

Making conversational AI surprisingly simple.

5 min read

How to Use AI to Manage Organizational Change

AI is the future of organizational change management, revolutionizing the way businesses prepare and manage changes. This technology has the potential to automate processes, streamline communication channels, update frequently asked questions...

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Photo of a customer engaging with a company on his phone using conversational AI, which helps the company reduce operational costs.

3 min read

Reduce Operational Costs with Conversational AI

Managing budgets and operational costs is a critical aspect of running a business. Operational costs refer to any expenses incurred during the daily...

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Image showing a contact center manager working alongside a contact center employee. Both are working to improve customer experience and customer engagement.

5 min read

Customer Experience vs. Customer Engagement

In today's hyper-competitive business landscape, customer experience and customer engagement strategy are both critical to ensure and improve...

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Photo of a man looking at his laptop and talking to an IVA using conversational AI to improve customer experience.

4 min read

5 Ways Conversational AI Can Improve Customer Experience

Today’s companies are more motivated than ever to offer a modern customer experience (CX) that helps them retain customers and build loyalty. A...

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Photo of a woman looking at her phone screen after receiving proactive communication.

6 min read

8 Use Cases for Proactive Communication

Proactive outreach is a valuable tool to improve customer satisfaction and increase customer retention. From appointment reminders to follow-up texts...

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Photo of a woman holding up a phone with on-screen text saying

5 min read

How to Improve NPS with AI-enabled Tools

Business growth and success hinge on customer satisfaction and loyalty, which makes customer experience (CX) a critical focus for many businesses....

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Photo of a woman talking to some form of voice technology on her smartphone.

3 min read

Why Your Company Should Establish a Voice Technology Strategy

Speech recognition technology has grown incredibly sophisticated—and popular. Many of us regularly take advantage of voice software on our phones and...

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Photo of a man working in his home office

4 min read

How to Overcome Language Barriers with AI

While around 7,000 languages are spoken globally today, English remains the most commonly translated language. This translation focus can create a...

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Silhouette of a woman reporting employee misconduct on her smartphone.

4 min read

5 Ways to Encourage Staff to Report Employee Misconduct

Compliance is critical to organizations. However, organizations face a number of challenges in adhering compliance reporting to relevant security...

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Photo of a tech worker holding a computer in a server room, addressing technical issues and resolving support tickets.

4 min read

Tips to Automate Technical Issues and Support Tickets

Regardless of industry, technical issues are something every business experiences. Support tickets help organizations address technical issues that...

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