10 min read
Modernizing Your Contact Center for Better CX and ROI
What does great customer service look like? It’s delivering timely solutions that leave customers satisfied.
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6 min read
How Conversation Analytics Transforms CX for Businesses
Every conversation with a customer leaves clues about what they actually want. They don’t always have to say it out loud that a certain feature needs...
8 min read
Unified Engagement Platforms: Core Benefits Transforming Customer Experience
Your business interacts with customers across multiple channels. However, if these interactions are not connected, they prevent consistent service...
8 min read
Multilingual AI Customer Support: How Enterprises Improve Global CX
Language barriers kill sales. If a customer cannot understand your support, they leave.
10 min read
What’s a Customer Engagement Platform? Features, Benefits, and Use Cases
Every customer has experienced the frustration of repeating the same issue to multiple agents. When they switch from web chat to phone support, they...
4 min read
Pharmacy Return to Stocks: How to Reduce Unclaimed Prescriptions and Improve Revenue
Unclaimed prescriptions are becoming a real headache for pharmacies. Every bag left sitting in the will-call bin means lost revenue, wasted effort,...
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6 min read
Best Software Systems for Retail Pharmacy: A Buyer's Guide
Running a pharmacy today is a whole different game. Between the paperwork, constant rule changes, and impatient customers, it can feel like you’re...
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6 min read
Impact of Rx Alerts on Adherence and Patient Outcomes
Many patients miss their medications. It's not on purpose. Life just gets in the way. However, every missed refill and uncollected prescription adds...
5 min read
How Pharmacies Can Improve Medication Adherence for Patients
Patients don't wake up one day and choose to miss their meds on purpose. They stop doing so because managing refills and schedules becomes harder.
6 min read
Refill Reminders Automation to Improve Adherence and Outcomes
One missed dose may not look like much, but they add up to impact hundreds of thousands of patients' health and trickle downstream through the entire...
8 min read
Best Pharmacy Software Systems to Improve Operations and Patient Care
Every day in a pharmacy comes down to balance. Your team juggles accuracy and efficiency, compliance and safety, paperwork and patient care, all at...
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6 min read
The Strategic Role of Analytics Dashboards in Call Centers
When customers call, they want to be heard now, not wait. However, if there's no visibility into what's happening across queues, agents, and...
5 min read
7 Best Call Center Reporting Software Solutions for Your Needs
Every call is another opportunity for contact centers to gather important data on their customers. That data can reveal preferences, where customers...