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Making conversational AI surprisingly simple.

Image of an insurance agent talking to clients. Her job could be made more efficient by using tools designed to employ conversational AI for insurance.

3 min read

10 Use Cases for Conversational AI in Insurance

The insurance industry is rapidly adopting conversational artificial intelligence (AI) tools like chatbots and virtual agents to improve customer service, increase efficiency, and reduce costs. Here are 10 key use cases where insurers can benefit...

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Photo of a young boy smiling in a doctor's office, overlaid with text saying

3 min read

AI in Healthcare Contact Centers: Patient Care from Virtual Agents

Expectations for individual patient care have increased. Patients want to feel seen and heard by their providers. They also want to trust that those...

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Photo of a contact center agent enjoying her work, no doubt due to the use of agent AI.

4 min read

Agent AI: How to Enhance Agent Experience

Artificial intelligence (AI) is transforming the contact center industry. While much of the focus has been on using AI to automate basic tasks and...

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Photo showing a programmer develop AI APIs.

5 min read

AI APIs: How AI is Revolutionizing Application Programming Interfaces

Application programming interfaces (APIs) have become a vital part of software development, allowing different applications to communicate with each...

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Photo of a woman working in a contact center, representing contact center AI trends.

5 min read

Contact Center AI Trends for 2024

Contact centers are undergoing a massive transformation. Due to Covid-19, call centers took a hit, as call volume increased and the amount of...

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A woman receives customer service on her phone while shopping in a grocery store, engaging with AI customer support tools.

7 min read

21 Ways to Use AI Customer Service in 2024

In today's fast-paced and technology-driven world, there is a significant amount of interest in adding AI to customer service. Businesses are...

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An energy worker looks out at utilities infrastructure while holding a tablet, representing the growing use of AI in the energy and utilities industry.

4 min read

Uses of AI in Energy and Utilities Industry

The energy and utilities industry is on the brink of a revolution, thanks to the immense potential of artificial intelligence (AI). With AI,...

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Call, text or email? Images showing people using all three methods.

4 min read

Text, Call or Email: Customers' Preferred Contact Method Revealed

How do customers want to get in touch with your company? Are phone numbers obsolete? What about email, chat, text, and social?

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5 min read

How to Reduce Attrition in a Call Center

Call center attrition is a persistent challenge faced by many companies across industries. The high turnover rate of call center employees can have a...

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Customer Service with Gen AI: Image of a hand holding a smartphone displaying a conversation with a chatbot, which uses generative AI for customer support.

5 min read

20 Examples of Generative AI Customer Service

The use of generative AI has sparked a great deal of intrigue and interest in recent years. This innovative technology allows businesses to quickly...

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A man smiles while talking to a Dialogflow voicebot.

7 min read

Dialogflow Voicebot Best Practices: More Than Chatbots

Conversational AI has become immensely popular in recent years among businesses, users, and developers. With so many conversational AI platforms on...

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IVR vs. IVA: Two images of women talking on the phone, representing the difference between IVR and IVA.

12 min read

IVR vs. IVA: Is There a Difference and Does It Matter?

IVR and IVA are both technologies that allow customers to interact with a company without having to speak to a live agent. They have two purposes....

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Images of a woman holding two headshots, one smiling and frowning, showing the difference between companies who fail to identify customer experience myths vs. those that understand the truth about customer experience.

2 min read

10 CX Myths: The Truth About Customer Experience

Customer experience is an important part of any business. A good customer experience can lead to increased customer satisfaction, loyalty, and...

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