Give Pharmacy Staff Time Back

Turn Missed Refills into Loyal Patients.

Pharmacies lose revenue and patient trust when prescriptions go unfilled or clinics go underutilized. Mosaicx empowers you to recover lost opportunities automatically –driving higher refill rates, more clinic visits, and stronger patient loyalty with less staff effort.

Request a Demo

See How It Works in 2 Minutes

How Much Is Missed Revenue and Patient Trust Costing Your Pharmacy?

Every missed refill and time-consuming phone call means lost revenue, reduced patient engagement, and greater staff fatigue for retail pharmacies. With closures at record rates, competition growing, and dispensing volumes higher than ever, improving workflow to keep teams focused on patient needs – not the phone – is key to thriving in today’s retail pharmacy marketplace.

Untapped
Growth

Thousands of retail pharmacies are closing each year, leaving millions of Americans with fewer care options – not because demand is shrinking, but because operational inefficiencies and manual workloads choke margins and prevent scale.

Burnout and
Staffing Shortages

Pharmacists and staff are stretched beyond capacity, sacrificing customer service and care as basic operational tasks overwhelm teams.

Lost Community
Impact

Despite being trusted health hubs, most retail pharmacies spend too much time on manual calls and reminders, when they could be providing vital chronic care management, immunizations, and personal advice – services patients actually want.

It's time to turn what hurts most – missed fills, wasted time, and declining engagement – into sustainable pharmacy growth, staff well-being, and stronger patient relationships.

Talk to an Expert

How Mosaicx Works for Pharmacy

From setup to optimization – we handle the heavy lifting.

Step 1: Discovery – Healthcare-Grade CX, Brand & Goals Alignment

Mosaicx is a healthcare company that understands technology and trusted to deliver CX solutions for the most highly regulated industries. The journey starts with a deep dive into each pharmacy’s brand, compliance requirements, and business objectives. Our experts understand the unique pressures, privacy needs, and engagement challenges faced in pharmacy – ensuring every solution is tailored for both operational excellence and industry-leading patient satisfaction.
Step 2: Tech-Enabled Solution Setup
Step 3: Actionable Insights and Personalization
Step 4: Execution and Delivery
Step 5: Ongoing Support and Optimization

Boost Refill
Pickup Rates

Automated, personalized reminders and follow-ups drive a 20–35% increase in refill pickups, reducing missed fills and unlocking substantial, measurable revenue gains.

Accelerate Clinic
Service Growth

Targeted, interactive outreach campaigns deliver 10% or more increases in immunization and wellness appointments, strengthening patient engagement and driving consistent in-store traffic.

Save Thousands
of Staff Hours

Automation handles routine communications, saving hundreds to thousands of staff hours annually – allowing pharmacy teams to focus on delivering high-value patient care and clinical services.

Achieve Proven,
Transparent ROI

Retail pharmacies see a 10x or greater return on investment, directly linking automation and engagement to gains in script fills, revenue, and labor efficiency – all tracked in real-time dashboards for full transparency.


Feature	Other Leading Platforms
Go Live Timeline	Typical deployment takes months or even years	Launch in weeks – fastest in the industry
Security & Compliance	Many platforms lack dedicated pharmacy compliance and deep privacy controls	Enterprise-grade, HIPAA-compliant; built for strict pharmacy compliance
Engagement Channels	Often siloed or require third-party integration	One platform-unified SMS/RCS, voice, chat, and email
Analytics & Reporting	Basic or delayed reporting; limited outcome transparency	Real-time proof of ROI, fill rates, and patient satisfaction dashboards

Ready to see it in action?

Discover how AI can simplify communication and strengthen patient relationships.

Get a Personalized Demo

5 min read

What’s Agentic AI and How Is It Transforming Customer Service?

The future where AI systems and machines can work and act intelligently and independently draws near. Recent...

6 min read

What's Proactive Customer Service? Examples and Benefits

Customers have several major expectations from modern businesses, but none is as challenging as them reading your mind...

Ready to See Mosaicx for Yourself?

Experience how our AI native platform composes CX at the speed of business.

Submit the form to book your personalized demo.