This webinar will define and provide context of Generative AI for enhancing customer engagement and customer service applications. Dr. Anastassia Lauterbach, an expert and veteran of AI and related technologies, will articulate the history, myths and evolution of Gen AI and provide case studies to illustrate benefits. Rebecca Jones, SVP and GM of Mosaicx, will moderate and provide a hint of where we will start experiencing these technologies to improve everyday interactions.
