1 min read
Supporting People in Crisis: Interview with Vibrant's Grant Riewe
(YouTube) - Usually, we love talking about new technology and how it can improve interactions with customers, patients, members and other...
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"Hold time" describes how long a customer waits on the phone, traditionally while listening to bossa nova or smooth jazz. Join three friends-slash-coworkers as they share everything they know about AI and CX. No holding back. No hold time.
1 min read
(YouTube) - Usually, we love talking about new technology and how it can improve interactions with customers, patients, members and other...
(YouTube) - Grant Riewe is the chief technology officer of Vibrant Emotional Health, an organization that provides mental health resources to people...
(YouTube) - With the show being called "No Hold Time," we talk a lot about the voice channel. But today, the guys dig into what may be the most...
(YouTube) - This one's a little heavy, but it's very important. Everyone is talking about what AI can do for their business, but it's just as crucial...
(YouTube) - We talk a lot about automation as a way to cut costs and improves some aspects of the customer experience. But there are some...
(YouTube) - We talk a lot about how technology evolves and how customer experience stays the same, but many of these conversations begin with how we...
(YouTube) - Why do we work in the customer experience space? This is the question that spawned this podcast. In this one, Brian, David and Eric each...
(YouTube) - Today's topic is real-world use cases of conversational AI. The guys talk about their personal favorite experiences with AI in automation...
(YouTube) - Today's topic is real-world use cases of conversational AI. The guys talk about their personal favorite experiences with AI in automation...
(YouTube) - Let's dive into trends. Recently, David attended a conference and was excited to share what he learned with Brian and Eric. When he was...