Our Starting Point with Gen AI | Lauren Morris (Mosaicx)
(YouTube) - Customers are at the forefront of everything we do, and we're constantly looking for ways to improve customer experiences with the latest...
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"Hold time" describes how long a customer waits on the phone, traditionally while listening to bossa nova or smooth jazz. Join three friends-slash-coworkers as they share everything they know about AI and CX. No holding back. No hold time.
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(YouTube) - Stacy Sherman, host of Doing CX Right, returns in this new episode of No Hold Time. Stacy is an award-winning author, speaker, and...
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(YouTube) - While attending Reuters Customer Service and Experience West in San Diego, Brian and David met up with Stacy Sherman, an award-winning...
(YouTube) - As interest in improving customer experience has grown, organizations have looked for out-of-the-box ways to orient their entire company...
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(YouTube) - Let's get this show on the road. Literally. For the first time, No Hold Time is getting out of Omaha. In this episode, Brian and David...
(YouTube) - There was a time when it looked like the companies that offered the lowest price would win. Now, many customers would choose to pay more...
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(YouTube) - In recent times, there are few technologies that have been as hyped as generative AI. Everyone is interested in how it can maximize their...