No Hold Time

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"Hold time" describes how long a customer waits on the phone, traditionally while listening to bossa nova or smooth jazz. Join three friends-slash-coworkers as they share everything they know about AI and CX. No holding back. No hold time.

Our Starting Point with Gen AI | Lauren Morris (Mosaicx)

(YouTube) - Customers are at the forefront of everything we do, and we're constantly looking for ways to improve customer experiences with the latest...

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Build Long-Term Relationships with Customers

(YouTube) - In this episode of #NoHoldTime, we talk with Gina Gibson, co-founder of OpTech Solutions, CEO of Think Forward, and co-author of...

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CX in the Finance Industry | Lauren Edrington (Bank OZK) & Todd Sale (Corpay)

(YouTube) - Exceptional customer experience is vital for the finance industry. In our latest episode of No Hold Time, we sat down with industry...

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More People Getting Help Than Ever Before | Grant Riewe, Gordon Rubin (Vibrant Emotional Health)

1 min read

More People Getting Help Than Ever Before | Grant Riewe, Gordon Rubin (Vibrant Emotional Health)

(YouTube) - In this new episode of No Hold Time, we welcome two guests responsible for improving access to the national crisis mental health network....

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How a Fractional CXO Builds a Customer-Centric Organization

(YouTube) - Stacy Sherman, host of Doing CX Right, returns in this new episode of No Hold Time. Stacy is an award-winning author, speaker, and...

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An Interview with Stacy Sherman from Doing CX Right

1 min read

An Interview with Stacy Sherman from Doing CX Right

(YouTube) - While attending Reuters Customer Service and Experience West in San Diego, Brian and David met up with Stacy Sherman, an award-winning...

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Do You Need a CXO?

(YouTube) - As interest in improving customer experience has grown, organizations have looked for out-of-the-box ways to orient their entire company...

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1 min read

Are CX Events Worth It?

(YouTube) - Let's get this show on the road. Literally. For the first time, No Hold Time is getting out of Omaha. In this episode, Brian and David...

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Startup CX vs. SMB CX vs. Enterprise CX

(YouTube) - There was a time when it looked like the companies that offered the lowest price would win. Now, many customers would choose to pay more...

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1 min read

Generative AI Needs a Human in the Loop

(YouTube) - In recent times, there are few technologies that have been as hyped as generative AI. Everyone is interested in how it can maximize their...

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