Real-World Use Cases of Conversational AI

Featured Image

(YouTube) - Today's topic is real-world use cases of conversational AI. The guys talk about their personal favorite experiences with AI in automation and customer service. Then they share examples and stories from their own clients. This episode breaks away from theory and reveals how businesses are actually using conversational AI today.

Dos and Don'ts of Mobile Messaging (RCS, MMS & SMS for Business)

Dos and Don'ts of Mobile Messaging (RCS, MMS & SMS for Business)

(YouTube) - With the show being called "No Hold Time," we talk a lot about the voice channel. But today, the guys dig into what may be the most...

Ethics of AI in Customer Service

Ethics of AI in Customer Service

(YouTube) - This one's a little heavy, but it's very important. Everyone is talking about what AI can do for their business, but it's just as crucial...

Don't Automate Everything: How to Use Intelligent Routing

Don't Automate Everything: How to Use Intelligent Routing

(YouTube) - We talk a lot about automation as a way to cut costs and improves some aspects of the customer experience. But there are some...