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An Interview with Stacy Sherman from Doing CX Right
(YouTube) - While attending Reuters Customer Service and Experience West in San Diego, Brian and David met up with Stacy Sherman, an award-winning...
Do You Need a CXO?
(YouTube) - As interest in improving customer experience has grown, organizations have looked for out-of-the-box ways to orient their entire company...
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Are CX Events Worth It?
(YouTube) - Let's get this show on the road. Literally. For the first time, No Hold Time is getting out of Omaha. In this episode, Brian and David...
Startup CX vs. SMB CX vs. Enterprise CX
(YouTube) - There was a time when it looked like the companies that offered the lowest price would win. Now, many customers would choose to pay more...
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Generative AI Needs a Human in the Loop
(YouTube) - In recent times, there are few technologies that have been as hyped as generative AI. Everyone is interested in how it can maximize their...
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Leadership, Mission & Purpose Behind the AI
(YouTube) - We've talked in the past about why we work in this business. We have the opportunity to turn a bad situation into a great experience for...
Ensure CX Technology Works Together
(YouTube) - Eric's internet went out. It happens. It's frustrating. But he was understanding. What made the situation worse was when the internet...
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Be More Helpful and Less Creepy with Customer Data
(YouTube) - Everyone has data, but not everyone knows what to do with it. In fact, it's only been in the past few years that companies have really...
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Supporting People in Crisis: Interview with Vibrant's Grant Riewe
(YouTube) - Usually, we love talking about new technology and how it can improve interactions with customers, patients, members and other...
Cheesemaking, Penny Whistles & Whale Conservation: Interview with Vibrant's Grant Riewe
(YouTube) - Grant Riewe is the chief technology officer of Vibrant Emotional Health, an organization that provides mental health resources to people...