Our Starting Point with Gen AI | Lauren Morris (Mosaicx)
(YouTube) - Customers are at the forefront of everything we do, and we're constantly looking for ways to improve customer experiences with the latest...
Build Long-Term Relationships with Customers
(YouTube) - In this episode of #NoHoldTime, we talk with Gina Gibson, co-founder of OpTech Solutions, CEO of Think Forward, and co-author of...
CX in the Finance Industry | Lauren Edrington (Bank OZK) & Todd Sale (Corpay)
(YouTube) - Exceptional customer experience is vital for the finance industry. In our latest episode of No Hold Time, we sat down with industry...
1 min read
More People Getting Help Than Ever Before | Grant Riewe, Gordon Rubin (Vibrant Emotional Health)
(YouTube) - In this new episode of No Hold Time, we welcome two guests responsible for improving access to the national crisis mental health network....
How a Fractional CXO Builds a Customer-Centric Organization
(YouTube) - Stacy Sherman, host of Doing CX Right, returns in this new episode of No Hold Time. Stacy is an award-winning author, speaker, and...
1 min read
An Interview with Stacy Sherman from Doing CX Right
(YouTube) - While attending Reuters Customer Service and Experience West in San Diego, Brian and David met up with Stacy Sherman, an award-winning...
Do You Need a CXO?
(YouTube) - As interest in improving customer experience has grown, organizations have looked for out-of-the-box ways to orient their entire company...
1 min read
Are CX Events Worth It?
(YouTube) - Let's get this show on the road. Literally. For the first time, No Hold Time is getting out of Omaha. In this episode, Brian and David...
Startup CX vs. SMB CX vs. Enterprise CX
(YouTube) - There was a time when it looked like the companies that offered the lowest price would win. Now, many customers would choose to pay more...
1 min read
Generative AI Needs a Human in the Loop
(YouTube) - In recent times, there are few technologies that have been as hyped as generative AI. Everyone is interested in how it can maximize their...