6 min read
Generative AI vs. Conversational AI: Differences & How They Work Together
Customer service is rapidly changing thanks to artificial intelligence (AI) advances. Two types of AI that are having a major impact are generative...
Conversational AI (5)
5 min read
Use Cases and Benefits of Conversational AI in Banking and Finance
Most people today have access to services in ways that were unimaginable 20 years ago. Thanks to technological advancements, we can order food from...
2 min read
Best Conversational AI Conferences in 2024
There are many ways to stay current on industry advancements, but few are as fun as conferences. When it comes to conversational AI, attending events...
4 min read
What is the Key Differentiator of Conversational AI?
While the differences between a chatbot and a conversational AI solution may not be evident, they are pretty extreme. Have you ever had to repeat...
5 min read
Benefits and Use Cases of Conversational AI in Healthcare
Conversational AI solutions are changing customer service in nearly every industry. In the case of the healthcare industry, technological...
5 min read
Conversational AI Examples And Use Cases
Most people have interacted with some form of conversational AI. Whether by calling a service line, waiting for a chatbot online, or using an app,...
7 min read
Challenges of Implementing Conversational AI and How to Address Them
As we have seen across multiple industries, AI changes and accelerates most repeatable processes, helping organizations meet their objectives faster....
7 min read
Conversational AI vs. Conversational Design
In today’s digital world, consumers are communicating with computers more frequently through conversational artificial intelligence (AI). Behind the...
7 min read
What are Intelligent Virtual Assistants? Working, Benefits and Use Cases
Contact centers are drastically changing with the addition of intelligent virtual assistants (IVA) empowered by artificial AI technologies. While...
7 min read
Enterprise Chatbots: Are They the Right Choice for Your Business?
According to G2, 40% of millennials engage with bots daily, and around 1.4 billion people use chatbots for communication. That represents a massive...
5 min read
6 Misconceptions of AI Virtual Agents in Customer Service
Smartphones and smart speakers give users nearly anything they want at the push of a button. AI virtual assistants like Siri, Google, and Alexa made...
6 min read
Chatbot vs. Conversational AI: What’s the Difference and Why It Matters
Chatbots and conversational AI are often paired together as the same type of technology. While they can be similar in some ways, they are quite...
6 min read
What is Intelligent Call Routing? Do You Need One?
A couple decades ago, before call routing was the norm, you had to go through multiple calls and agents to reach the right department or person who...