Mosaicx

Making conversational AI surprisingly simple.

Customer Experience

Photo of a man looking at his laptop and talking to an IVA using conversational AI to improve customer experience.

4 min read

5 Ways Conversational AI Can Improve Customer Experience

Today’s companies are more motivated than ever to offer a modern customer experience (CX) that helps them retain customers and build loyalty. A...

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Photo showing two women discussing business in an office.

5 min read

The Value of Voice in Customer Experience

When it comes to customer interactions, voice matters. Customers like to feel that their requests are understood when they contact customer support....

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Photo of a man and his dog contacting customer service on a laptop, hoping for a great customer experience.

6 min read

Customer Service vs. Customer Experience

Not many people want to contact customer service. Usually, that means something went wrong, and it makes things worse when a customer doesn’t get...

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