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Making conversational AI surprisingly simple.

Customer Experience

5 min read

9 Banking Customer Experience Trends to Watch in 2024

It is rare to love your bank. For decades, we’ve been exposed to financial experiences with our banking providers that appear to have too much...

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5 min read

AI in Banking: How Artificial Intelligence Can Personalize Customer Experience

Banking has evolved massively over the last couple of decades with the introduction of the internet. While customers from older generations were used...

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6 min read

Chatbot vs. Conversational AI: What’s the Difference and Why It Matters

Chatbots and conversational AI are often paired together as the same type of technology. While they can be similar in some ways, they are quite...

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6 min read

What is Intelligent Call Routing? Do You Need One?

A couple decades ago, before call routing was the norm, you had to go through multiple calls and agents to reach the right department or person who...

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7 min read

What is Conversational AI and How does it work?

Conversational AI is a type of artificial intelligence that simulates human conversations to help customers solve problems. Usually, when talking...

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8 min read

How Contact Center Automation Helps Improve Performance | Mosaicx

Working at a contact center is no joke. You get back-to-back calls during peak hours, repetitive conversations, short-tempered clients, tons of “hold...

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8 min read

Transform Your Customer Service With Omnichannel Contact Center

Customer service is often not built to serve customers. Elevator music, endless hold times, and being routed to agents without proper training to...

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Photo of a man looking at his laptop and talking to an IVA using conversational AI to improve customer experience.

4 min read

5 Ways Conversational AI Can Improve Customer Experience

Today’s companies are more motivated than ever to offer a modern customer experience (CX) that helps them retain customers and build loyalty. A...

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Photo showing two women discussing business in an office.

5 min read

The Value of Voice in Customer Experience

When it comes to customer interactions, voice matters. Customers like to feel that their requests are understood when they contact customer support....

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Photo of a man and his dog contacting customer service on a laptop, hoping for a great customer experience.

6 min read

Customer Service vs. Customer Experience

Not many people want to contact customer service. Usually, that means something went wrong, and it makes things worse when a customer doesn’t get...

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