7 min read
Enterprise Chatbots: Are They the Right Choice for Your Business?
According to G2, 40% of millennials engage with bots daily, and around 1.4 billion people use chatbots for communication. That represents a massive...
Customer Experience
5 min read
9 Banking Customer Experience Trends to Watch in 2024
It is rare to love your bank. For decades, we’ve been exposed to financial experiences with our banking providers that appear to have too much...
5 min read
AI in Banking: How Artificial Intelligence Can Personalize Customer Experience
Banking has evolved massively over the last couple of decades with the introduction of the internet. While customers from older generations were used...
6 min read
Chatbot vs. Conversational AI: What’s the Difference and Why It Matters
Chatbots and conversational AI are often paired together as the same type of technology. While they can be similar in some ways, they are quite...
6 min read
What is Intelligent Call Routing? Do You Need One?
A couple decades ago, before call routing was the norm, you had to go through multiple calls and agents to reach the right department or person who...
7 min read
What is Conversational AI and How does it work?
Conversational AI is a type of artificial intelligence that simulates human conversations to help customers solve problems. Usually, when talking...
8 min read
How Contact Center Automation Helps Improve Performance | Mosaicx
Working at a contact center is no joke. You get back-to-back calls during peak hours, repetitive conversations, short-tempered clients, tons of “hold...
8 min read
Transform Your Customer Service With Omnichannel Contact Center
Customer service is often not built to serve customers. Elevator music, endless hold times, and being routed to agents without proper training to...
4 min read
5 Ways Conversational AI Can Improve Customer Experience
Today’s companies are more motivated than ever to offer a modern customer experience (CX) that helps them retain customers and build loyalty. A...
5 min read
The Value of Voice in Customer Experience
When it comes to customer interactions, voice matters. Customers like to feel that their requests are understood when they contact customer support....
6 min read
Customer Service vs. Customer Experience
Not many people want to contact customer service. Usually, that means something went wrong, and it makes things worse when a customer doesn’t get...