8 min read
Working at a contact center is no joke. You get back-to-back calls during peak hours, repetitive conversations, short-tempered clients, tons of “hold times” and unhappy customers, and high-quality standards you must meet.
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7 min read
Conversational AI is a type of artificial intelligence that simulates human conversations to help customers solve problems. Usually, when talking...
5 min read
The energy and utilities industry is on the brink of a revolution, thanks to the immense potential of artificial intelligence (AI). With AI,...
13 min read
IVR and IVA are both technologies that allow customers to interact with a company without having to speak to a live agent. They have two purposes....
4 min read
Compliance is critical to organizations. However, organizations face a number of challenges in adhering compliance reporting to relevant security...
4 min read
Retail customers want shopping experiences that meet their expectations for immediacy, personalization, and quality. These expectations contribute to...
3 min read
HR operations are historically complex. Business leaders turn to HR managers to navigate organizational complexities with the least impact on...
4 min read
Artificial intelligence (AI) is transforming the contact center industry. While much of the focus has been on using AI to automate basic tasks and...
4 min read
Customers value their relationships with the brands they trust. If their experience is anything short of stellar, the company could lose that...
4 min read
The market is hot with new, “intelligent” technologies that promise to improve the customer experience. With so many options, it is necessary to take...
4 min read
A traditional, on-premise contact center is quickly becoming a thing of the past. They need a lot of maintenance, require hard-to-find replacement...
7 min read
In today's fast-paced and technology-driven world, there is a significant amount of interest in adding AI to customer service. Businesses are...
6 min read
The evolution of digital transformation in the customer experience has made way for remote contact center expansion. Changes in customer demands and...
