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We all know customer trust is important, but the stats reveal just how important. Studies show 81% of consumers say they will not do business with brands they don't trust. And high-trust companies are at least 2.5 times more likely to be...
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4 min read
Evolving customer service expectations push companies to rethink historical approaches to customer service and experience. Now, the contact center...
4 min read
E-commerce and online shopping continue to increase in popularity among consumers. This shift has forced brands to enhance retail customer experience...
4 min read
Can you have a natural-sounding conversation with a machine? Modern technology attempts to bridge the gap between human-to-human and human-to-machine...
3 min read
The job market is undergoing a transformation, with people thinking critically about where and how they work. At the same time, consumer demand for...
3 min read
Providing an outstanding customer experience is essential, especially as businesses focus on modernizing communications to expand their existing...
5 min read
Conversational AI is rapidly becoming a critical tool for businesses of all sizes. It can help businesses improve customer service, increase sales,...
5 min read
In the realm of customer service, technology has led the way in driving significant advancements, with virtual agents emerging as one of the leading...
3 min read
Managing budgets and operational costs is a critical aspect of running a business. Operational costs refer to any expenses incurred during the daily...
4 min read
Today’s companies are more motivated than ever to offer a modern customer experience (CX) that helps them retain customers and build loyalty. A...
8 min read
Proactive outreach is a valuable tool to improve customer satisfaction and increase customer retention. From appointment reminders to follow-up texts...
4 min read
Regardless of industry, technical issues are something every business experiences. Support tickets help organizations address technical issues that...
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Today’s healthcare professionals are met with various challenges that complicate healthcare communications and the patient experience. From staffing...
