6 min read
The evolution of digital transformation in the customer experience has made way for remote contact center expansion. Changes in customer demands and tech advances have introduced new, automated tools that help businesses keep pace with their...
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4 min read
How do customers want to get in touch with your company? Are phone numbers obsolete? What about email, chat, text, and social?
7 min read
The demanding nature of call center work, coupled with low pay and unsatisfying work conditions, often leads to employee dissatisfaction and burnout....
5 min read
When it comes to customer interactions, voice matters. Customers like to feel that their requests are understood when they contact customer support....
4 min read
Customers want to connect with brands across multiple channels on their preferred platforms. These shifting expectations have paved the way for two...
2 min read
Customer experience is an important part of any business. A good customer experience can lead to increased customer satisfaction, loyalty, and...
3 min read
We all know customer trust is important, but the stats reveal just how important. Studies show 81% of consumers say they will not do business with...
4 min read
Evolving customer service expectations push companies to rethink historical approaches to customer service and experience. Now, the contact center...
4 min read
E-commerce and online shopping continue to increase in popularity among consumers. This shift has forced brands to enhance retail customer experience...
4 min read
Can you have a natural-sounding conversation with a machine? Modern technology attempts to bridge the gap between human-to-human and human-to-machine...
3 min read
The job market is undergoing a transformation, with people thinking critically about where and how they work. At the same time, consumer demand for...
3 min read
Providing an outstanding customer experience is essential, especially as businesses focus on modernizing communications to expand their existing...
3 min read
In today's competitive business landscape, delivering exceptional customer experiences has become a crucial differentiator for companies across...
