7 min read
The use of generative AI has sparked a great deal of intrigue and interest in recent years. This innovative technology allows businesses to quickly create text, images, and music, making it a powerful tool for enhancing productivity and efficiency.
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6 min read
While around7,000 languagesare spoken globally today, English remains the most commonly translated language. This translation focus can create a...
5 min read
Everyone is looking for an edge over their competitors, and customer experience management may be the best way to gain a competitive advantage....
8 min read
Business growth and success hinge on customer satisfaction and loyalty, which makes customer experience (CX) a critical focus for many businesses....
11 min read
Conversational AI has become immensely popular among businesses, users, and developers. With so many conversational AI platforms on the market, it...
7 min read
In the past, customer experiences were either physical or digital. But today, more and more brands are adopting a phygital approach, which combines...
7 min read
Modern contact centers operate in a fundamentally different environment than before. There's a long line of customers coming through multiple...
9 min read
Personalized customer experiences have become a necessity. Customers expect businesses to not only offer excellent products and services but also to...
5 min read
The retail industry is a fast-growing vertical with an estimated market size of 32.68 trillion US dollars today. It is estimated that the market size...
5 min read
Cold calling is a repetitive process that requires a deep understanding of customers' pain points and concrete ways to solve them with your product...
5 min read
In recent years, there has been a significant increase in the use of customer self-service in the form of chatbots and intelligent virtual agents...
6 min read
Using conversational AI in sales has evolved from basic interactive voice response (IVR) to advanced intelligent virtual agents (IVAs) that engage in...
8 min read
Expectations for individual patient care have increased. Patients want to feel seen and heard by their providers. They also want to trust that those...
