6 min read
Not many people want to contact customer service. Usually, that means something went wrong, and it makes things worse when a customer doesn’t get what they expect. To avoid this problem, many companies are rethinking the business-consumer...
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4 min read
Can you have a natural-sounding conversation with a machine? Modern technology attempts to bridge the gap between human-to-human and human-to-machine...
4 min read
E-commerce and online shopping continue to increase in popularity among consumers. This shift has forced brands to enhance retail customer experience...
3 min read
The job market is undergoing a transformation, with people thinking critically about where and how they work. At the same time, consumer demand for...
3 min read
Contact centers are undergoing a transformation. Attrition is on the rise and costs to attract and retain talent are steep. At the same time, contact...
5 min read
Smartphones and smart speakers give users nearly anything they want at the push of a button. AI virtual assistants like Siri, Google, and Alexa made...
