6 min read
Proactive outreach is a valuable tool to improve customer satisfaction and increase customer retention. From appointment reminders to follow-up texts that anticipate customer needs, proactive communication helps you make personalized connections...
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5 min read
Business growth and success hinge on customer satisfaction and loyalty, which makes customer experience (CX) a critical focus for many businesses....
3 min read
Speech recognition technology has grown incredibly sophisticated—and popular. Many of us regularly take advantage of voice software on our phones and...
4 min read
While around 7,000 languages are spoken globally today, English remains the most commonly translated language. This translation focus can create a...
4 min read
Compliance is critical to organizations. However, organizations face a number of challenges in adhering compliance reporting to relevant security...
4 min read
Regardless of industry, technical issues are something every business experiences. Support tickets help organizations address technical issues that...
4 min read
Today’s healthcare professionals are met with various challenges that complicate healthcare communications and the patient experience. From staffing...
4 min read
Retail customers want shopping experiences that meet their expectations for immediacy, personalization, and quality. These expectations contribute to...
4 min read
Organizations and their contact centers communicate with customers across several mediums in our current multichannel environment. To communicate...
3 min read
HR operations are historically complex. Business leaders turn to HR managers to navigate organizational complexities with the least impact on...
3 min read
The customer journey is expansive. It involves every touchpoint (or interaction) a customer has with an organization, its products, and services.
3 min read
Customer experience and satisfaction are critical measures of success for utility providers. However, unpredictable service disruptions challenge...
4 min read
Customers value their relationships with the brands they trust. If their experience is anything short of stellar, the company could lose that...
