Mosaicx Blog

Making conversational AI surprisingly simple.

An HR rep speaks with an employee. AI can improve HR automation, so reps can devote more time to discussions like these.

3 min read

The Value of AI in HR Automation

HR operations are historically complex. Business leaders turn to HR managers to navigate organizational complexities with the least impact on employees, stakeholders, and the business. Cutting-edge technologies play an important role in efficient...

Read More

1 min read

The Conversational AI Report | December 2022

Hello from the Mosaicx team! We’re thrilled to launch the inaugural edition of The Conversational AI Report. In this quarterly newsletter, we...

Read More
Three people looking at paperwork inside an outdoor recreation store. They're probably working on their customer journey orchestration.

3 min read

Customer Journey Orchestration: What It Is and How to Do It

The customer journey is expansive. It involves every touchpoint (or interaction) a customer has with an organization, its products, and services.

Read More
A utility worker checks her phone as she deals with a utility service disruption.

3 min read

Deliver Consistent Customer Experience Despite Utility Service Disruption

Customer experience and satisfaction are critical measures of success for utility providers. However, unpredictable service disruptions challenge...

Read More
Photo of a business woman reviewing analytics and data related to customer experience management so she can determine the next best action for her customers

4 min read

Customer Experience Management: How to Determine the Next Best Action

Customers value their relationships with the brands they trust. If their experience is anything short of stellar, the company could lose that...

Read More
Photo of a woman looking at a computer screen, most likely using some sort of virtual agent software.

4 min read

Tips for Selecting Virtual Agent Software and IVA Providers

The market is hot with new, “intelligent” technologies that promise to improve the customer experience. With so many options, it is necessary to take...

Read More
Photo of a contact center agent smiling while using a cloud-based contact center solution

4 min read

Benefits of a Cloud-based Contact Center

A traditional, on-premise contact center is quickly becoming a thing of the past. They need a lot of maintenance, require hard-to-find replacement...

Read More
This is a photo of a young woman smiling at her phone while working at her home office, definitely using an IVA to communicate with a virtual contact center.

6 min read

Glimpse into IVAs: The Technologies that Power Virtual Contact Centers

The evolution of digital transformation in the customer experience has made way for remote contact center expansion. Changes in customer demands and...

Read More
Photo showing two women discussing business in an office.

5 min read

The Value of Voice in Customer Experience

When it comes to customer interactions, voice matters. Customers like to feel that their requests are understood when they contact customer support....

Read More
Photo showing a man and woman laying on the floor, using a laptop.

4 min read

Omnichannel vs. Multichannel: Are They the Same Customer Experience?

Customers want to connect with brands across multiple channels on their preferred platforms. These shifting expectations have paved the way for two...

Read More
Photo of an internet service subscriber sitting on a couch, wearing headphones, and using a laptop, enjoying his subscriber experience.

4 min read

How to Enhance the Subscriber Experience with Virtual Agents

Utility and communication service provider companies can sometimes struggle with historical stigmas of poor customer service or customer...

Read More
Photo showing a young boy smiling while a healthcare worker provides patient care, checking his heartbeat.

3 min read

AI in Healthcare Contact Centers: Patient Care from Virtual Agents

Expectations for individual patient care have increased. Patients want to feel seen and heard by their providers. They also want to trust that those...

Read More
Photo showing two women using a laptop and discussing contact center automation tools.

7 min read

Contact Center Automation Tools: 3 Signs It’s Time to Add an IVA

A few signs may indicate that your business is ready to invest in contact center automation tools. Intelligent virtual agents (IVAs) solve today’s...

Read More