Mosaicx

Making conversational AI surprisingly simple.

7 min read

Contact Center Automation Tools: 3 Signs It’s Time to Add an IVA

A few signs may indicate that your business is ready to invest in contact center automation tools. Intelligent virtual agents (IVAs) solve today’s customer service challenges by providing personalized, real-time assistance. This blog guides contact...

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Photo showing a contact center agent working from home.

4 min read

Tips for Contact Center Automation: ACD vs. IVR vs. IVA

Evolving customer service expectations push companies to rethink historical approaches to customer service and experience. Now, the contact center...

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Photo showing a man and woman holding a credit card and using a laptop to engage in personalized banking.

4 min read

The Future of Personalized Banking: Virtual Assistants

The financial services industry is facing new demands. Today’s customers demand personalized banking services, but financial service institutions ...

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Photo showing two men discussing customer experience management, looking to gain a competitive advantage in the market.

3 min read

How Customer Experience Management Gives You a Competitive Advantage

Everyone is looking for an edge over their competitors, and customer experience management may be the best way to gain a competitive advantage....

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Photo showing a woman in a warehouse smiling and talking to an intelligent virtual agent on her smartphone.

4 min read

101 Guide to Intelligent Virtual Agents

Customers need digital support around the clock. Businesses can turn to intelligent and automated solutions to support today’s demands, with ...

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Photo showing a contact center agent working from home to create high-value customer experiences.

3 min read

How Cloud Contact Centers Add Value to the Customer Experience

Providing an outstanding customer experience is essential, especially as businesses focus on modernizing communications to expand their existing...

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Photo showing a man smiling and using a cell phone on the street, probably talking to a virtual agent using conversational AI and conversational design.

4 min read

Conversational AI vs. Conversational Design

In today’s digital world, consumers are communicating with computers more frequently through conversational artificial intelligence (AI). Behind the...

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Photo of a man and his dog contacting customer service on a laptop, hoping for a great customer experience.

6 min read

Customer Service vs. Customer Experience

Not many people want to contact customer service. Usually, that means something went wrong, and it makes things worse when a customer doesn’t get...

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Photo showing a woman interacting with a digital overlay, representing contact center AI trends.

4 min read

Contact Center AI Trends for 2023

Contact centers are undergoing a massive transformation. Due to Covid-19, call centers took a hit, as call volume increased and the amount of...

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4 min read

An Introduction to Natural Language Processing

Can you have a natural-sounding conversation with a machine? 

Modern technology attempts to bridge the gap between human-to-human and...

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