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HR operations are historically complex. Business leaders turn to HR managers to navigate organizational complexities with the least impact on employees, stakeholders, and the business. Cutting-edge technologies play an important role in efficient...
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Hello from the Mosaicx team! We’re thrilled to launch the inaugural edition of The Conversational AI Report. In this quarterly newsletter, we...
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The customer journey is expansive. It involves every touchpoint (or interaction) a customer has with an organization, its products, and services.
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Customer experience and satisfaction are critical measures of success for utility providers. However, unpredictable service disruptions challenge...
4 min read
Customers value their relationships with the brands they trust. If their experience is anything short of stellar, the company could lose that...
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The market is hot with new, “intelligent” technologies that promise to improve the customer experience. With so many options, it is necessary to take...
4 min read
A traditional, on-premise contact center is quickly becoming a thing of the past. They need a lot of maintenance, require hard-to-find replacement...
6 min read
The evolution of digital transformation in the customer experience has made way for remote contact center expansion. Changes in customer demands and...
5 min read
When it comes to customer interactions, voice matters. Customers like to feel that their requests are understood when they contact customer support....
4 min read
Customers want to connect with brands across multiple channels on their preferred platforms. These shifting expectations have paved the way for two...
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Utility and communication service provider companies can sometimes struggle with historical stigmas of poor customer service or customer...
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Expectations for individual patient care have increased. Patients want to feel seen and heard by their providers. They also want to trust that those...
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A few signs may indicate that your business is ready to invest in contact center automation tools. Intelligent virtual agents (IVAs) solve today’s...
