5 min read
Contact centers are undergoing a massive transformation. Due to Covid-19, call centers took a hit, as call volume increased and the amount of customer service agents decreased. Incoming calls rose by nearly 300% during the first few months of the...
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7 min read
In today's fast-paced and technology-driven world, there is a significant amount of interest in adding AI to customer service. Businesses are...
4 min read
How do customers want to get in touch with your company? Are phone numbers obsolete? What about email, chat, text, and social?
5 min read
Call center attrition is a persistent challenge faced by many companies across industries. The high turnover rate of call center employees can have a...
5 min read
The use of generative AI has sparked a great deal of intrigue and interest in recent years. This innovative technology allows businesses to quickly...
7 min read
Conversational AI has become immensely popular in recent years among businesses, users, and developers. With so many conversational AI platforms on...
2 min read
Customer experience is an important part of any business. A good customer experience can lead to increased customer satisfaction, loyalty, and...
3 min read
We all know customer trust is important, but the stats reveal just how important. Studies show 81% of consumers say they will not do business with...
3 min read
In today's competitive business landscape, delivering exceptional customer experiences has become a crucial differentiator for companies across...
4 min read
In the past, customer experiences were either physical or digital. But today, more and more brands are adopting a phygital approach, which combines...
5 min read
Conversational AI is rapidly becoming a critical tool for businesses of all sizes. It can help businesses improve customer service, increase sales,...
5 min read
In the realm of customer service, technology has led the way in driving significant advancements, with virtual agents emerging as one of the leading...
5 min read
AI is the future of organizational change management, revolutionizing the way businesses prepare and manage changes. This technology has the...
