8 min read
Customer service is often not built to serve customers. Elevator music, endless hold times, and being routed to agents without proper training to solve your problems are common. It is no secret that many customers dread trying to fix an issue via...
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8 min read
Working at a contact center is no joke. You get back-to-back calls during peak hours, repetitive conversations, short-tempered clients, tons of “hold...
7 min read
Conversational AI is a type of artificial intelligence that simulates human conversations to help customers solve problems. Usually, when talking...
5 min read
The energy and utilities industry is on the brink of a revolution, thanks to the immense potential of artificial intelligence (AI). With AI,...
2 min read
Mosaicx Selected as Automation Solution Finalist in 2024 CCW Excellence Awards Leader in conversational AI solutions will exhibit award-nominated...
4 min read
Compliance is critical to organizations. However, organizations face a number of challenges in adhering compliance reporting to relevant security...
4 min read
Retail customers want shopping experiences that meet their expectations for immediacy, personalization, and quality. These expectations contribute to...
3 min read
HR operations are historically complex. Business leaders turn to HR managers to navigate organizational complexities with the least impact on...
3 min read
The insurance industry is rapidly adopting conversational artificial intelligence (AI) tools like chatbots and virtual agents to improve customer...
2 min read
Mosaicx Awarded “Best Agentless Payment Processor” for Enterprises Remend recognizes Mosaicx for its flexibility, product quality, company vision,...
4 min read
Artificial intelligence (AI) is transforming the contact center industry. While much of the focus has been on using AI to automate basic tasks and...
4 min read
Customers value their relationships with the brands they trust. If their experience is anything short of stellar, the company could lose that...
4 min read
The market is hot with new, “intelligent” technologies that promise to improve the customer experience. With so many options, it is necessary to take...
