7 min read
In today's fast-paced and technology-driven world, there is a significant amount of interest in adding AI to customer service. Businesses are recognizing the potential of AI technologies like chatbots and virtual agents to automate and enhance...
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6 min read
The evolution of digital transformation in the customer experience has made way for remote contact center expansion. Changes in customer demands and...
4 min read
How do customers want to get in touch with your company? Are phone numbers obsolete? What about email, chat, text, and social?
7 min read
The demanding nature of call center work, coupled with low pay and unsatisfying work conditions, often leads to employee dissatisfaction and burnout....
5 min read
When it comes to customer interactions, voice matters. Customers like to feel that their requests are understood when they contact customer support....
4 min read
Customers want to connect with brands across multiple channels on their preferred platforms. These shifting expectations have paved the way for two...
2 min read
Customer experience is an important part of any business. A good customer experience can lead to increased customer satisfaction, loyalty, and...
3 min read
We all know customer trust is important, but the stats reveal just how important. Studies show 81% of consumers say they will not do business with...
4 min read
Evolving customer service expectations push companies to rethink historical approaches to customer service and experience. Now, the contact center...
4 min read
E-commerce and online shopping continue to increase in popularity among consumers. This shift has forced brands to enhance retail customer experience...
4 min read
Can you have a natural-sounding conversation with a machine? Modern technology attempts to bridge the gap between human-to-human and human-to-machine...
3 min read
The job market is undergoing a transformation, with people thinking critically about where and how they work. At the same time, consumer demand for...
3 min read
Providing an outstanding customer experience is essential, especially as businesses focus on modernizing communications to expand their existing...
