11 min read
Conversational AI has become immensely popular among businesses, users, and developers. With so many conversational AI platforms on the market, it can be difficult to tell which one offers the features you need for your business.
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7 min read
In the past, customer experiences were either physical or digital. But today, more and more brands are adopting a phygital approach, which combines...
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7 min read
Modern contact centers operate in a fundamentally different environment than before. There's a long line of customers coming through multiple...
9 min read
Personalized customer experiences have become a necessity. Customers expect businesses to not only offer excellent products and services but also to...
5 min read
The retail industry is a fast-growing vertical with an estimated market size of 32.68 trillion US dollars today. It is estimated that the market size...
5 min read
Cold calling is a repetitive process that requires a deep understanding of customers' pain points and concrete ways to solve them with your product...
5 min read
In recent years, there has been a significant increase in the use of customer self-service in the form of chatbots and intelligent virtual agents...
6 min read
Using conversational AI in sales has evolved from basic interactive voice response (IVR) to advanced intelligent virtual agents (IVAs) that engage in...
8 min read
Expectations for individual patient care have increased. Patients want to feel seen and heard by their providers. They also want to trust that those...
6 min read
Customer service is rapidly changing thanks to artificial intelligence (AI) advances. Two types of AI that are having a major impact are generative...
7 min read
Speech recognition technology has grown incredibly sophisticated—and popular. Many of us regularly take advantage of voice software on our phones and...
5 min read
Most people today have access to services in ways that were unimaginable 20 years ago. Thanks to technological advancements, we can order food from...
2 min read
There are many ways to stay current on industry advancements, but few are as fun as conferences. When it comes to conversational AI, attending events...
