8 min read
Business growth and success hinge on customer satisfaction and loyalty, which makes customer experience (CX) a critical focus for many businesses. Organizations across industriespay millions of dollars to fund CX efforts to ensure customer...
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11 min read
Conversational AI has become immensely popular among businesses, users, and developers. With so many conversational AI platforms on the market, it...
7 min read
In the past, customer experiences were either physical or digital. But today, more and more brands are adopting a phygital approach, which combines...
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7 min read
Modern contact centers operate in a fundamentally different environment than before. There's a long line of customers coming through multiple...
9 min read
Personalized customer experiences have become a necessity. Customers expect businesses to not only offer excellent products and services but also to...
5 min read
The retail industry is a fast-growing vertical with an estimated market size of 32.68 trillion US dollars today. It is estimated that the market size...
5 min read
Cold calling is a repetitive process that requires a deep understanding of customers' pain points and concrete ways to solve them with your product...
5 min read
In recent years, there has been a significant increase in the use of customer self-service in the form of chatbots and intelligent virtual agents...
6 min read
Using conversational AI in sales has evolved from basic interactive voice response (IVR) to advanced intelligent virtual agents (IVAs) that engage in...
8 min read
Expectations for individual patient care have increased. Patients want to feel seen and heard by their providers. They also want to trust that those...
6 min read
Customer service is rapidly changing thanks to artificial intelligence (AI) advances. Two types of AI that are having a major impact are generative...
7 min read
Speech recognition technology has grown incredibly sophisticated—and popular. Many of us regularly take advantage of voice software on our phones and...
5 min read
Most people today have access to services in ways that were unimaginable 20 years ago. Thanks to technological advancements, we can order food from...
