3 min read
With the introduction of artificial intelligence technologies, all industries, including call centers, are rapidly experiencing change. Before, the industry worked with a large workforce with multiple specializations and skills. Today, AI augments...
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7 min read
The advent of artificial intelligence (AI) has completely reshaped the traditional call center model. Relying on outdated systems, especially when on...
5 min read
The contact center industry is rapidly changing with the introduction of conversational AI technologies that help human agents focus on meaningful...
4 min read
Technology advancements disrupt the ways we live, create value, and work. Naturally, with the acceleration of artificial intelligence development...
7 min read
The use of generative AI has sparked a great deal of intrigue and interest in recent years. This innovative technology allows businesses to quickly...
6 min read
While around7,000 languagesare spoken globally today, English remains the most commonly translated language. This translation focus can create a...
5 min read
Everyone is looking for an edge over their competitors, and customer experience management may be the best way to gain a competitive advantage....
8 min read
Business growth and success hinge on customer satisfaction and loyalty, which makes customer experience (CX) a critical focus for many businesses....
11 min read
Conversational AI has become immensely popular among businesses, users, and developers. With so many conversational AI platforms on the market, it...
7 min read
In the past, customer experiences were either physical or digital. But today, more and more brands are adopting a phygital approach, which combines...
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7 min read
Modern contact centers operate in a fundamentally different environment than before. There's a long line of customers coming through multiple...
9 min read
Personalized customer experiences have become a necessity. Customers expect businesses to not only offer excellent products and services but also to...
5 min read
The retail industry is a fast-growing vertical with an estimated market size of 32.68 trillion US dollars today. It is estimated that the market size...
