8 min read
Expectations for individual patient care have increased. Patients want to feel seen and heard by their providers. They also want to trust that those providers work in unison based on their individual needs and ongoing care. These changes have forced...
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6 min read
Customer service is rapidly changing thanks to artificial intelligence (AI) advances. Two types of AI that are having a major impact are generative...
7 min read
Speech recognition technology has grown incredibly sophisticated—and popular. Many of us regularly take advantage of voice software on our phones and...
5 min read
Most people today have access to services in ways that were unimaginable 20 years ago. Thanks to technological advancements, we can order food from...
2 min read
There are many ways to stay current on industry advancements, but few are as fun as conferences. When it comes to conversational AI, attending events...
4 min read
While the differences between a chatbot and a conversational AI solution may not be evident, they are pretty extreme. Have you ever had to repeat...
5 min read
Conversational AI solutions are changing customer service in nearly every industry. In the case of the healthcare industry, technological...
5 min read
Most people have interacted with some form of conversational AI. Whether by calling a service line, waiting for a chatbot online, or using an app,...
13 min read
IVR and IVA are both technologies that allow customers to interact with a company without having to speak to a live agent. They have two purposes....
8 min read
Not many people want to contact customer service. Usually, that means something went wrong, and it makes things worse when a customer doesn’t get...
7 min read
In today’s digital world, consumers are communicating with computers more frequently through conversational artificial intelligence (AI). Behind the...
7 min read
Contact centers are drastically changing with the addition of intelligent virtual assistants (IVA) empowered by artificial AI technologies. While...
4 min read
Utility and communication service provider companies can sometimes struggle with historical stigmas of poor customer service or customer...
