3 min read
Incorporating conversational AI at an enterprise level is becoming the norm for most businesses looking to improve customer loyalty while gaining efficiencies. Empowering people to solve many of their own concerns with an intelligent AI agent saves...
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6 min read
Understanding customer needs and translating them into actionable business decisions and key performance indicators (KPIs) is a significant challenge...
4 min read
Conversational AI platforms are one of the emerging technologies that most businesses are starting to implement to streamline customer service. In...
6 min read
Few topics are as hot and fast-paced as the evolution of AI technologies and how they reconfigure our lives. Entire industries are being disrupted by...
6 min read
Leveraging AI in contact centers is not just about increasing automation. It is necessary to meet customers’ growing expectations for fast,...
7 min read
One of the most common pain points for any customer service business is the cost of unanswered calls. The more calls missed, the more opportunities...
3 min read
The insurance industry is rapidly adopting conversational artificial intelligence (AI) tools like chatbots and virtual agents to improve customer...
3 min read
With the introduction of artificial intelligence technologies, all industries, including call centers, are rapidly experiencing change. Before, the...
7 min read
The advent of artificial intelligence (AI) has completely reshaped the traditional call center model. Relying on outdated systems, especially when on...
5 min read
The contact center industry is rapidly changing with the introduction of conversational AI technologies that help human agents focus on meaningful...
4 min read
Technology advancements disrupt the ways we live, create value, and work. Naturally, with the acceleration of artificial intelligence development...
7 min read
The use of generative AI has sparked a great deal of intrigue and interest in recent years. This innovative technology allows businesses to quickly...
6 min read
While around7,000 languagesare spoken globally today, English remains the most commonly translated language. This translation focus can create a...
