6 min read
Customer service is rapidly changing thanks to artificial intelligence (AI) advances. Two types of AI that are having a major impact are generative AI and conversational AI. Each offers distinct capabilities that can greatly improve customer support...
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7 min read
Speech recognition technology has grown incredibly sophisticated—and popular. Many of us regularly take advantage of voice software on our phones and...
5 min read
Most people today have access to services in ways that were unimaginable 20 years ago. Thanks to technological advancements, we can order food from...
2 min read
There are many ways to stay current on industry advancements, but few are as fun as conferences. When it comes to conversational AI, attending events...
4 min read
While the differences between a chatbot and a conversational AI solution may not be evident, they are pretty extreme. Have you ever had to repeat...
5 min read
Conversational AI solutions are changing customer service in nearly every industry. In the case of the healthcare industry, technological...
5 min read
Most people have interacted with some form of conversational AI. Whether by calling a service line, waiting for a chatbot online, or using an app,...
13 min read
IVR and IVA are both technologies that allow customers to interact with a company without having to speak to a live agent. They have two purposes....
8 min read
Not many people want to contact customer service. Usually, that means something went wrong, and it makes things worse when a customer doesn’t get...
7 min read
In today’s digital world, consumers are communicating with computers more frequently through conversational artificial intelligence (AI). Behind the...
7 min read
Contact centers are drastically changing with the addition of intelligent virtual assistants (IVA) empowered by artificial AI technologies. While...
4 min read
Utility and communication service provider companies can sometimes struggle with historical stigmas of poor customer service or customer...
6 min read
Expectations for individual patient care have increased. Patients want to feel seen and heard by their providers. They also want to trust that those...
