Mosaicx

Photo of three women talking at work, discussing recent organizational changes, which were surely made even better by the use of AI.

5 min read

How to Use AI to Manage Organizational Change

AI is the future of organizational change management, revolutionizing the way businesses prepare and manage changes. This technology has the potential to automate processes, streamline communication channels, update frequently asked questions...

Photo of a customer engaging with a company on his phone using conversational AI, which helps the company reduce operational costs.

3 min read

Reduce Operational Costs with Conversational AI

Managing budgets and operational costs is a critical aspect of running a business. Operational costs refer to any expenses incurred during the daily...

Photo of a man looking at his laptop and talking to an IVA using conversational AI to improve customer experience.

4 min read

5 Ways Conversational AI Can Improve Customer Experience

Today’s companies are more motivated than ever to offer a modern customer experience (CX) that helps them retain customers and build loyalty. A...

Customer Experience

Photo of a woman looking at her phone screen after receiving proactive communication.

8 min read

Proactive Communication for CX: Use Cases and Benefits

Proactive outreach is a valuable tool to improve customer satisfaction and increase customer retention. From appointment reminders to follow-up texts...

Photo of a man working in his home office

4 min read

How to Overcome Language Barriers with AI

While around 7,000 languages are spoken globally today, English remains the most commonly translated language. This translation focus can create a...

Silhouette of a woman reporting employee misconduct on her smartphone.

4 min read

5 Ways to Encourage Staff to Report Employee Misconduct

Compliance is critical to organizations. However, organizations face a number of challenges in adhering compliance reporting to relevant security...

Employees

Photo of a tech worker holding a computer in a server room, addressing technical issues and resolving support tickets.

4 min read

Tips to Automate Technical Issues and Support Tickets

Regardless of industry, technical issues are something every business experiences. Support tickets help organizations address technical issues that...

A doctor speaks to one of her patients, creating a positive patient experience.

4 min read

Patient Experience: IVAs Overcome Healthcare Communications Challenges

Today’s healthcare professionals are met with various challenges that complicate healthcare communications and the patient experience. From staffing...

Healthcare

Image of an online shopper's finger on a smartphone screen, looking at products and navigating the retail customer experience.

4 min read

How to Use AI to Improve Retail Customer Experience

Retail customers want shopping experiences that meet their expectations for immediacy, personalization, and quality. These expectations contribute to...

Retail