No Hold Time

Do you have something to say about AI and CX? We're always looking for new ideas and guests. Please click the button below to leave us a message or apply to be on the show.

Let's chat!

"Hold time" describes how long a customer waits on the phone, traditionally while listening to bossa nova or smooth jazz. Join three friends-slash-coworkers as they share everything they know about AI and CX. No holding back. No hold time.

Dos and Don'ts of Mobile Messaging (RCS, MMS & SMS for Business)

(YouTube) - With the show being called "No Hold Time," we talk a lot about the voice channel. But today, the guys dig into what may be the most...

View the Video

Ethics of AI in Customer Service

(YouTube) - This one's a little heavy, but it's very important. Everyone is talking about what AI can do for their business, but it's just as crucial...

View the Video

Don't Automate Everything: How to Use Intelligent Routing

(YouTube) - We talk a lot about automation as a way to cut costs and improves some aspects of the customer experience. But there are some...

View the Video

The Customer Service Metrics You Should Be Using

(YouTube) - We talk a lot about how technology evolves and how customer experience stays the same, but many of these conversations begin with how we...

View the Video

Why Do We Work in the Customer Experience Industry?

(YouTube) - Why do we work in the customer experience space? This is the question that spawned this podcast. In this one, Brian, David and Eric each...

View the Video

What is a Virtual Agent?

(YouTube) - Today's topic is real-world use cases of conversational AI. The guys talk about their personal favorite experiences with AI in automation...

View the Video

Real-World Use Cases of Conversational AI

(YouTube) - Today's topic is real-world use cases of conversational AI. The guys talk about their personal favorite experiences with AI in automation...

View the Video

Customer Service and Agent Experience Trends to Watch in 2024

(YouTube) - Let's dive into trends. Recently, David attended a conference and was excited to share what he learned with Brian and Eric. When he was...

View the Video

Big Ideas for Generative AI in Customer Service

(YouTube) - In this episode, Brian, David and Eric talk about the "coldest topic in America," generative AI. You can't go to a business event - or...

View the Video

Should AI Sound Human? The Challenge of Natural Language and Human-Like Dialogue

(YouTube) - How can you make your automation technology sound more like a human? And if you can, should you do it? Brian, David and Eric talk all...

View the Video