No Hold Time

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"Hold time" describes how long a customer waits on the phone, traditionally while listening to bossa nova or smooth jazz. Join three friends-slash-coworkers as they share everything they know about AI and CX. No holding back. No hold time.

Big Ideas for Generative AI in Customer Service

Picture of Mosaicx Mosaicx: Dec 5, 2023 8:00:00 AM

(YouTube) - In this episode, Brian, David and Eric talk about the "coldest topic in America," generative AI. You can't go to a business event - or...

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Should AI Sound Human? The Challenge of Natural Language and Human-Like Dialogue

Picture of Mosaicx Mosaicx: Nov 28, 2023 10:54:53 AM

(YouTube) - How can you make your automation technology sound more like a human? And if you can, should you do it? Brian, David and Eric talk all...

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AICX 101: Intro to Artificial Intelligence and Customer Experience

Picture of Mosaicx Mosaicx: Nov 21, 2023 12:00:00 AM

(YouTube) - Brian, David and Eric talk about why they've dedicated their lives to improving customer experiences, and they discuss how the newest...

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