Our Starting Point with Gen AI | Lauren Morris (Mosaicx)
(YouTube) - Customers are at the forefront of everything we do, and we're constantly looking for ways to improve customer experiences with the latest...
(YouTube) - We talk a lot about how technology evolves and how customer experience stays the same, but many of these conversations begin with how we measure outcomes for clients. In this episode, the guys get into the math of customer service metrics. How should you measure success of your contact center or IVA?
(YouTube) - Customers are at the forefront of everything we do, and we're constantly looking for ways to improve customer experiences with the latest...
(YouTube) - In this episode of #NoHoldTime, we talk with Gina Gibson, co-founder of OpTech Solutions, CEO of Think Forward, and co-author of...
(YouTube) - Exceptional customer experience is vital for the finance industry. In our latest episode of No Hold Time, we sat down with industry...