(YouTube) - We've talked in the past about why we work in this business. We have the opportunity to turn a bad situation into a great experience for thousands of people every day. In that spirit, we asked Mosaicx President Rebecca Jones that same question. Rebecca has worked in the contact center and CX business for decades, originally working for years as a contact center agent. This wide-ranging interview begins by discussing her volunteering with the Molly Johnson Foundation and Families for Effective Autism Treatment of Louisville.
She then talks about what she's seen in this space over the years and how that's affected her leadership style for a conversational AI brand. She also discusses mission and purpose in an organization, women in technology, how to cultivate your inner circle, and the prevalence of imposter syndrome.
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