For over three decades, we have been delivering exceptional CX solutions to enterprises, empowering them to achieve unprecedented growth and make a lasting impact on the world.
Why Enterprise Powerhouses Choose Mosaicx
You need to make strategic decisions to boost revenue. We got you:
Insights360 is a legacy analytics solution that captures end-to-end interactions from dial to disconnect and across media. Map customer journeys and find business opportunities without learning to use an overly complex open solution.
Insights360 is a legacy analytics solution that captures end-to-end interactions from dial to disconnect and across media. Map customer journeys and find business opportunities without learning to use an overly complex open solution.
Your engineering team doesn't need extra work. We do the heavy lifting:
We help your internal teams figure out how to integrate our solutions into your tech stack without price-prohibitive practices. You will never have to contact an outside vendor to configure our solution.
We help your internal teams figure out how to integrate our solutions into your tech stack without price-prohibitive practices. You will never have to contact an outside vendor to configure our solution.
You don't need to "learn" Mosaicx. We're ready to serve you, always:
Best-in-class customer experience means building intuitive solutions and serving customers with little to no friction, including you. We don't rest or leave your team hanging trying to figure out how to improve efficiency with our solutions.
Best-in-class customer experience means building intuitive solutions and serving customers with little to no friction, including you. We don't rest or leave your team hanging trying to figure out how to improve efficiency with our solutions.
Why Enterprise Powerhouses Choose Mosaicx
You need to make strategic decisions to boost revenue. We got you:
Insights360 is a legacy analytics solution that captures end-to-end interactions from dial to disconnect and across media. Map customer journeys and find business opportunities without learning to use an overly complex open solution.
Insights360 is a legacy analytics solution that captures end-to-end interactions from dial to disconnect and across media. Map customer journeys and find business opportunities without learning to use an overly complex open solution.
Your engineering team doesn't need extra work. We do the heavy lifting:
We help your internal teams figure out how to integrate our solutions into your tech stack without price-prohibitive practices. You will never have to contact an outside vendor to configure our solution.
We help your internal teams figure out how to integrate our solutions into your tech stack without price-prohibitive practices. You will never have to contact an outside vendor to configure our solution.
You don't need to "learn" Mosaicx. We're ready to serve you, always:
Best-in-class customer experience means building intuitive solutions and serving customers with little to no friction, including you. We don't rest or leave your team hanging trying to figure out how to improve efficiency with our solutions.
Best-in-class customer experience means building intuitive solutions and serving customers with little to no friction, including you. We don't rest or leave your team hanging trying to figure out how to improve efficiency with our solutions.
We’re An Intelligence Partner To Outperform Your Competitors
End-to-End Dashboard:
Insights360 tracks calls through transfers, collecting data through the entire call, including your IVR, queues, contact center and partner sites. Measure effectiveness at every stage of the journey from dial to hang up.
Insights360 tracks calls through transfers, collecting data through the entire call, including your IVR, queues, contact center and partner sites. Measure effectiveness at every stage of the journey from dial to hang up.
Customer Care Channel Analysis:
Capture the full engagement experience, including all automated, agent-assisted and outsourced segments reducing call volume and costs per call by optimizing performance of human and virtual agents.
Capture the full engagement experience, including all automated, agent-assisted and outsourced segments reducing call volume and costs per call by optimizing performance of human and virtual agents.
Voice-of-the-Customer Listening:
Get insight into why people call and how each step affects overall CX. Hear directly from customers what they think to gain first-hand knowledge about your services, products and competitors without the limiting voice features of our competitors.
Get insight into why people call and how each step affects overall CX. Hear directly from customers what they think to gain first-hand knowledge about your services, products and competitors without the limiting voice features of our competitors.
We’re An Intelligence Partner To Outperform Your Competitors
End-to-End Dashboard:
Insights360 tracks calls through transfers, collecting data through the entire call, including your IVR, queues, contact center and partner sites. Measure effectiveness at every stage of the journey from dial to hang up.
Insights360 tracks calls through transfers, collecting data through the entire call, including your IVR, queues, contact center and partner sites. Measure effectiveness at every stage of the journey from dial to hang up.
Customer Care Channel Analysis:
Capture the full engagement experience, including all automated, agent-assisted and outsourced segments reducing call volume and costs per call by optimizing performance of human and virtual agents.
Capture the full engagement experience, including all automated, agent-assisted and outsourced segments reducing call volume and costs per call by optimizing performance of human and virtual agents.
Voice-of-the-Customer Listening:
Get insight into why people call and how each step affects overall CX. Hear directly from customers what they think to gain first-hand knowledge about your services, products and competitors without the limiting voice features of our competitors.
Get insight into why people call and how each step affects overall CX. Hear directly from customers what they think to gain first-hand knowledge about your services, products and competitors without the limiting voice features of our competitors.
The AI Platform to Elevate Customer Experience
Generate revenue, reduce costs, and strengthen customer loyalty without losing the human touch.
Intelligent Virtual Agents (IVA) built upon 30+ years of enterprise-grade IVR and CX excellence to empower your business.
.png)
.svg)
Newsletter
Join today and stay up-to-date with the latest news and announcements.
By submitting, you agree to receive emails from Mosaicx
© 2025 CX360, Inc.