AI-Native Customer Experience in
Retail

Seamless, Personalized Retail
Experiences with Intelligent Automation

Courteous & Helpful

Discover how Mosaicx assists customers with natural interactions. In this example, Mosaicx locates a customer’s order, identifies a concern, and provides a resolution.

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Meet Revenue Targets

Mosaicx Outreach sends timely, personalized promotions to increase brand awareness and drive purchases.

Boost Agent Productivity

Mosaicx contains up to 20% of calls, allowing agents to focus on higher-value tasks.

Avoid Brand Erosion

Mosaicx designs modern, seamless experiences that improve brand loyalty and increase customer satisfaction.

industry-retail-customer-service

Provide 24/7 service that merges personalization with intelligent automation.

Find a location
Collect payments
Check order status
Automate returns
Answer FAQ

industry-retail-marketing

Offer proactive service and promotional messaging, triggered at the right time to drive action.

Verification codes
Send cart reminders
Share coupons
Offer location-based promotions
Promote new offers

industry-retail-loyalty

Automate management of customer accounts and loyalty programs—helping you grow engagement and retention.

Provide statements
Send loyalty rewards
Share member-only offers
Update account information
Manage member benefits

industry-retail-seasonality

Easily adjust messaging and agent behavior to match holiday campaigns, peak sales, or store hours—keeping the customer journey relevant year-round.

Offer seasonal messages
Easily modify agent prompts
Share seasonal promotions
Update business information
Personalize messaging

Seasonality

Easily update virtual agents and text-based messaging as seasonal needs change.

Offer seasonal messages
Easily modify agent prompts
Share seasonal promotions
Update business information
Personalize messaging

industry-retail-seasonality

Mosaicx for Retail

Download this free guide about using AI-native self-service strategies to modernize customer experiences and see how retailers use Mosaicx to meet their needs.

Read the Playbook

Mosaicx Industry Playbook Retail

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Customer Experience vs. Customer Engagement

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Working at a contact center is no joke. You get back-to-back calls during peak hours, repetitive conversations,...

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