AI-Native Customer Experience in
Travel & Hospitality

5-Star Guest Experiences with a Trusted Leader in Intelligent Automation 

Transform the way travelers plan, book, and enjoy their journeys through AI-powered conversations that feel personal, effortless, and are always available. 

Fast, Easy and Personalized

Mosaicx automates a wider range of interactions than traditional IVA and IVR systems. Plus, it makes service feel as natural and personalized as speaking with a concierge or travel agent. 

Request a Demo

Impact of Intelligent
Automation in Travel 

Collect Information
to Solve Problems

Mosaicx Insights empowers organizations to track performance and assist in decision making. 

Reduce Technology-
Driven Downtime

Mosaicx easily integrates with your existing technology environment, boosting efficiency and avoiding problems caused by fragmented systems. 

Avoid Brand
Erosion

Mosaicx designs modern, seamless experiences that improve brand loyalty and increase customer satisfaction. 

Travel by the numbers:

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Monthly Calls Received

0%

Call Containment

Serving the Complete
Travel Industry

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Keep customers informed and connected across channels at every step of the journey. 

  • Send travel updates
  • Offer location-based information
  • Share coupons
  • Automate flight changes
  • Search for flight data

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Make reservation booking and management easy with automated and proactive service and promotional messaging. 

  • Collect payments
  • Send cart reminders
  • Check reservation status
  • Offer promotions
  • Manage accounts

industry-travel-concierge

 

Automate management of customer accounts and loyalty programs. 

  • Personalize messaging
  • Send loyalty rewards
  • Share local promotions
  • Give recommendations
  • Answer FAQ

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Easily update virtual agents and text-based messaging as seasonal needs change. 

  • Provide statements
  • Send loyalty rewards
  • Share member-only offers
  • Update account information
  • Manage member benefits

Mosaicx for Travel

Download this free guide about using AI-native self-service strategies to modernize customer experiences and see how airlines, hotels, and the rest of the travel industry use Mosaicx to meet their needs. 

Read the Playbook

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