AI-Native Customer Experience in
Telecom

Deliver Seamless, Voice-Led Subscriber
Support with AI at its Core

Simple and Streamlined

Cable, satellite, phone, and internet service customers contact their providers for a wide range of reasons. In this example, Mosaicx predicts why a customer is calling and solves the issue in just a couple of minutes.

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Improve
Efficiency

Mosaicx automates a wider range of tasks than traditional IVA and IVR systems, lowering service costs and resolving requests faster.

Empower Smarter Decisions

Mosaicx enables organizations to track performance and apply insights that improve and automate decision-making.

Reduce Technology
Driven Downtime

Mosaicx easily integrates with your existing technology environment, boosting efficiency and avoiding problems caused by fragmented systems.

industry-telco-cell

You know the importance of a quality voice network, and so do we. Mosaicx is first and foremost designed to be voice-led.

Offer mobile service
Trust a resilient carrier
Merge voice and text communication
Manage accounts
Answer FAQ

industry-telco-internet

Your customers expect 24/7, reliable service–offer customer service that matches.

Send outage updates
Use omnichannel communication
Update account information
Collect payments
Schedule truck rolls

industry-telco-sat

Automate telecom billing workflows with a voice-led virtual agent, delivering consistent and timely service.

Provide statements
Send payment reminders
Promote special offers
Schedule appointments
Manage customer information

Mosaicx for Communications

Download this free guide about using AI-native self-service strategies to modernize experiences for telecommunications customers and see how providers use Mosaicx to meet their needs.

Read the Playbook

Mosaicx for Communications

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