Telecommunications

Streamlined Subscriber Experiences Through Conversational AI

Simple and Conversational

Cable, satellite, phone, and internet service customers contact their providers for a wide range of reasons. Check out this example, in which Mosaicx predicts why a customer is calling and solves the issue in just a couple minutes.

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Improve
Efficiency

Mosaicx automates a wider range of tasks than traditional IVR systems, lowering service costs.

Collect Information
to Solve Problems

Mosaicx Insights provides organizations the ability to track performance to assist in decision making.

Reduce Technology
Driven Downtime

Mosaicx seamlessly integrates with other technology, avoiding problems caused by fragmented systems.

industry-telco-cell

You know the importance of a quality voice network, and so do we. Mosaicx is designed with audio at top of mind.

Offer mobile service
Trust a resilient carrier
Merge voice and text communication
Manage accounts
Answer FAQ

industry-telco-internet

Your customers expect always-on, reliable service. Offer customer service that matches.

Send outage updates
Use omnichannel communication
Update account information
Collect payments
Schedule truck rolls

industry-telco-sat

Automate management of insurance billing programs.

Provide statements
Send payment reminders
Promote special offers
Schedule appointments
Manage customer information

Mosaicx for Communications

Download this free guide about using conversational AI strategies to improve experiences for telecommunications customers and see how providers use Mosaicx to meet their needs.

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Enter your contact info, and one of our experts will set up a one-on-one demo showing features relevant for your business. Book your demo and see how conversational AI can be surprisingly simple.