Conversational AI in Insurance

Reliable Insurance Experiences You
Can Trust with Conversational AI

Deliver streamlined, personalized interactions for policyholders

Caring and Helpful

Situations that require insurance also require compassion and an easy path to resolution. That’s what Mosaicx offers. See how our virtual agent interacts with someone who just experienced a car accident.

Request a Demo

Impact of Conversational
AI in Insurance

Improve Customer Experience

Mosaicx improves customer retention by up to 10% with exceptional customer experiences. 

Collect Information
to Solve Problems

Mosaicx Insights provides organizations the ability to track performance to assist in decision making.

Avoid Fragmented Technology

Mosaicx seamlessly integrates with other technology to provide a powerful return on your investment.

Insurance by the numbers:


Monthly Calls Received


Call Containment

Serving the Complete
Insurance Industry



Automate aspects of creating, updating, modifying, and renewing insurance policies.

  • Update account information
  • Send renewal reminders
  • Check account status
  • Find an agent
  • Answer FAQ



Offer caring, effective, and efficient service when policyholders need to file a claim.

  • Collect information
  • Use omnichannel communication
  • Check claim status
  • Send updates
  • Personalize interactions



Automate management of insurance billing programs.

  • Provide statements
  • Send payment reminders
  • Share member-only offers
  • Collect payments
  • Manage member benefits

Mosaicx for Insurance

Download this free guide about using conversational AI strategies to improve experiences for policyholders and see how insurance providers use Mosaicx to meet their needs.

Read the Playbook



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