Pharmacy More Pickups.
Fewer Missed Refills.

Mosaicx, part of WestCX™, helps pharmacies automate routine patient communication so pharmacists can focus on care—not callbacks.

Introducing WestCX Orchestrate

From First Outreach to Final Resolution. Every Step, Fully Orchestrated.

WestCX Orchestrate listens, understands intent, and guides the next best action in real time—based on exactly where someone is in their journey—across refills, pickups, adherence, and immunizations so every interaction moves the patient forward.

Explore the WestCX Pharmacies Platform >

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Conversational AI That Feels Human

Engage delivers inbound and outbound, streaming speech-to-speech AI interactions that feel human. Paired with LinguaAI, it understands multilingual needs and detects tone, while acting autonomously to optimize every conversation—blending empathy with efficiency.

Experience Engage Today >

How Much Is Missed Revenue and Patient Trust Costing Your Pharmacy?

Every missed refill and time-consuming phone call means lost revenue, reduced patient engagement, and greater staff fatigue for pharmacies. With closures at record rates, competition growing, and dispensing volumes higher than ever, improving workflow to keep teams focused on patient needs – not the phone – is key to thriving in today’s pharmacy marketplace.

Untapped
Growth

Thousands of pharmacies are closing each year, leaving millions of Americans with fewer care options – not because demand is shrinking, but because operational inefficiencies and manual workloads choke margins and prevent scale.

Burnout and
Staffing Shortages

Pharmacists and staff are stretched beyond capacity, sacrificing customer service and care as basic operational tasks overwhelm teams.

Lost Community
Impact 

Despite being trusted health hubs, most pharmacies spend too much time on manual calls and reminders, when they could be providing vital chronic care management, immunizations, and personal advice – services patients actually want. 

Turn Missed Refills into Loyal Patients.

Pharmacies lose revenue and patient trust when prescriptions go unfilled or clinics go underutilized. Mosaicx empowers you to recover lost opportunities automatically –driving higher refill rates, more clinic visits, and stronger patient loyalty with less staff effort.

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See How It Works in 2 Minutes

How Mosaicx Works for Pharmacy

From setup to optimization – we handle the heavy lifting.

It's time to turn what hurts most – missed fills, wasted time, and declining engagement – into sustainable pharmacy growth, staff well-being, and stronger patient relationships.

Talk to an Expert

Proven Results – Real
Impact for Pharmacies

Boost Refill
Pickup Rates

Automated, personalized reminders and follow-ups drive a 20–35% increase in refill pickups, reducing missed fills and unlocking substantial, measurable revenue gains.

Accelerate Clinic
Service Growth

Targeted, interactive outreach campaigns deliver 10% or more increases in immunization and wellness appointments, strengthening patient engagement and driving consistent in-store traffic.

Save Thousands
of Staff Hours

Automation handles routine communications, saving hundreds to thousands of staff hours annually – allowing pharmacy teams to focus on delivering high-value patient care and clinical services.

Achieve Clear,
Measurable ROI

Pharmacies can see returns of 10x or more, as automation and patient engagement drive higher script fills, increased revenue, and improved staff efficiency—all tracked in real-time dashboards for complete transparency.

CASE STUDY

Powering One of the Nation’s Largest Pharmacy Chains to Improve Medication Adherence

Using the Mosaicx Outreach platform, the retailer automates millions of patient reminders each month. The system delivers timely notifications for prescription pickup reminders, helping patients stay on track while easing staff workload.

Read More >

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What does Mosaicx integrate with?

Mosaicx seamlessly integrates with major pharmacy management systems and communication platforms, enabling unified voice, SMS/RCS, chat, and email engagement from a single solution.

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How we Stack Up

Mosaicx stands apart by delivering secure, compliant automation that gets pharmacies live in weeks – not months or years – so results and ROI happen faster, safer, and with less hassle than the competition.

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Feature Other Leading Platforms
Go Live Timeline Typical deployment takes months or even years Launch in weeks – fastest in the industry
Security & Compliance Many platforms lack dedicated pharmacy compliance and deep privacy controls Enterprise-grade, HIPAA-compliant; built for strict pharmacy compliance
Engagement Channels
 Often siloed or require third-party integration One platform-unified SMS/RCS, voice, chat, and email
Analytics & Reporting
 Basic or delayed reporting; limited outcome transparency Real-time proof of ROI, fill rates, and patient satisfaction dashboards
PLAYBOOK

Build Your AI-Powered Pharmacy Roadmap

Turn everyday pharmacy interactions into a scalable, AI-driven engine for efficiency, safety, and patient loyalty with a clear roadmap built for modern pharmacies. This guide shows how to move from pilots stuck at the front counter to organization-wide AI that measurably improves operations, outcomes, and margins.

Read the Playbook
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Read More About AI in Pharmacy

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Experience how our AI native platform composes CX at the speed of business.

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