White Papers


Explore Conversational AI through our collection of White Papers.

Photo of a woman working in a contact center, representing contact center AI trends.

5 min read

How Intelligent Virtual Agents (IVAS) Optimize Banking Experiences

Mobile banking is the new normal. 71% of Americans use online banking services at least once every month. Today, most financial institutions have...

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7 min read

Six Misconceptions About AI Virtual Agents in Customer Service

The use of conversational artificial intelligence (AI) technology in contact centers is growing, and with good reason. More than 85% of...

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