Turn Missed Refills into Loyal Patients

Every missed prescription fill means lost revenue and widening gaps in patient care. Mosaicx empowers your pharmacy to recover opportunities automatically—boosting refill rates, clinic visits, and patient loyalty with less work for your staff.

Turn Missed Refills into Loyal Patients

How Much Are Missed Refills Costing Your Pharmacy?

Pharmacies are the most accessible healthcare destination, yet every unfilled script and underused clinic damages revenue, patient engagement, and staff well-being. With pharmacy closures surging and local competition intensifying, operational inefficiencies aren't just costing you today—they're limiting what your pharmacy could achieve tomorrow.

Untapped Growth:

With thousands of pharmacies closing yearly, operational bottlenecks—not lack of demand—block scale and profitability.

Staff Burnout:

Overwhelmed teams spend hours on manual tasks and answering phone calls, sacrificing service and care.

Lost Community Impact:

Too much time spent calling patients and delivering reminders, preventing staff from offering high-value care and advice that keep patients loyal.

How Mosaicx Works —
The 5- Steps to Pharmacy Success

How Mosaicx Works — The 5- Steps to Pharmacy Success

DISCOVERY

Deep-dive alignment to your brand, compliance, and operational goals. Mosaicx experts tailor solutions for strict privacy needs, high regulatory standards, and engagement barriers faced by pharmacies.

Tech-enabled setup

Mosaicx combines Conversational AI, Engagement-as-a-Service, and Analytics, integrating across voice, SMS/RCS, chat, and email for seamless, HIPAA-compliant automation.

Personalization & Data

Real-time dashboards reveal workflow gaps and group patients by refill behavior, visit history, and channel preference for precisely targeted outreach.

Automated Delivery

Mosaicx launches multi-channel campaigns—refill reminders, immunization offers, appointment scheduling, and two-way communications—maximizing impact with minimal staff effort.

Expert Support & Optimization

Ongoing monitoring, outcome benchmarking, and dedicated expert guidance ensure you continually improve engagement, retention, and ROI.

Let Mosaicx take phone calls out of your hands

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Proven Pharmacy Results

20–35% increase in refill pickup rates from automated, personalized reminders.
Double-digit growth in clinic appointments, driven by targeted campaigns.
Hundreds to thousands of staff hours saved every year, enabling more patient care.
10x or greater trackable ROI from automation, with real-time dashboards connecting every action to revenue, script fills, and labor efficiency.

Proven Pharmacy Results

20–35% increase in refill pickup rates from automated, personalized reminders.
Double-digit growth in clinic appointments, driven by targeted campaigns.
Hundreds to thousands of staff hours saved every year, enabling more patient care.
10x or greater trackable ROI from automation, with real-time dashboards connecting every action to revenue, script fills, and labor efficiency.

Mosaicx vs. Other Platforms

Feature	Mosaicx (Best)	Others
Go Live Timeline	✓ Weeks—fastest in the industry	✕ Months or years
Security & Compliance	✓ Enterprise-grade, HIPAA compliant	✕ Often lacks pharmacy compliance
Engagement Channels	✓ Unified SMS/RCS, voice, chat, email	✕ Siloed and fragmented
Analytics & Reporting	✓ Real-time ROI, fill rates, satisfaction dashboards	✕ Delayed or limited reporting

Feature

Go Live Timeline

Security & Compliance

Engagement Channels

Analytics & Reporting

Mosaicx (Best)

✓ Weeks—fastest in the industry

✓ Enterprise-grade, HIPAA compliant

✓ Unified SMS/RCS, voice, chat, email

✓ Real-time ROI, fill rates, satisfaction dashboards

Others

✕ Months or years

✕ Often lacks pharmacy compliance

✕ Siloed and fragmented

✕ Delayed or limited reporting

Seamless Integration

Mosaicx connects with major pharmacy management systems and communication platforms—including Amazon Connect, Genesys Cloud, Cisco Webex Contact Center, Five9, Epic, Cerner, and eClinicalWorks—for unified engagement across all channels.