Intelligent
Virtual Agents

More Than an IVR

 

Mosaicx Intelligent Virtual Agent (IVA)

While IVRs rely on menus and preprogrammed responses, Mosaicx IVAs understand natural language (NLU) used by customers. That lets them do more and provide a more enjoyable experience.

Girl on phone with graphic

 

We moved from a legacy IVR application to Mosaicx, one of the benefits is use of Conversational AI to dynamically modify content and the use of Natural Language for an improved customer experience.
Customer Technology Manager | Marketing & Advertising
 

See Mosaicx in Action

 

Answer Questions

Manage an Account

Make Payments

Check Order or Claim Status

Identify Callers

Resolve Common Requests

 

Why Choose Mosaicx?

The Mosaicx team has been innovating customer experience technology for decades. Our team listens to our clients and constantly improves Mosaicx to meet their needs. It's conversational AI personalized for both your customers and you.

Voice and Text Compatible
 Analytics and Insights Portal
Ongoing Updates
Transactional Pricing
Design and Implementation Support
Enhanced with Google NLU Models

mosaic-playbook-thumb_0

 

Get a Copy of the Mosaicx Playbook

Download this free, comprehensive guide on the Mosaicx conversational AI solution and what you should be thinking through as you analyze your digital conversation strategies.

Download the Playbook

Ready to See Mosaicx for Yourself?

Submit the form to demo service modules relevant for your business.

Experience Mosaicx by booking and demo and see how conversational AI can be surprisingly simple.