Intelligent
Virtual Agents
More Than an IVR
Mosaicx Intelligent Virtual Agent (IVA)
While IVRs rely on menus and preprogrammed responses, Mosaicx IVAs understand natural language (NLU) used by customers. That lets them do more and provide a more enjoyable experience.
We moved from a legacy IVR application to Mosaicx, one of the benefits is use of Conversational AI to dynamically modify content and the use of Natural Language for an improved customer experience.
Customer Technology Manager | Marketing & Advertising
See Mosaicx in Action
Manage an Account
Make Payments
Check Order or Claim Status
Identify Callers
Resolve Common Requests
Why Choose Mosaicx?
The Mosaicx team has been innovating customer experience technology for decades. Our team listens to our clients and constantly improves Mosaicx to meet their needs. It's conversational AI personalized for both your customers and you.