8 min read
Best Pharmacy Software Systems to Improve Operations and Patient Care
Every day in a pharmacy comes down to balance. Your team juggles accuracy and efficiency, compliance and safety, paperwork and patient care, all at...
Customer Experience
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6 min read
The Strategic Role of Analytics Dashboards in Call Centers
When customers call, they want to be heard now, not wait. However, if there's no visibility into what's happening across queues, agents, and...
5 min read
How to Leverage AI for Seamless Multichannel Customer Service
Switching from chat to email to phone shouldn’t feel like starting over every time. Yet that’s often the reality of multichannel customer service...
2 min read
The Advantage of AI-Native: 3 Critical Insights from Forrester on Transforming Customer Experience
Artificial Intelligence is no longer a buzzword, it’s the foundation of how leading brands are delivering faster, more personalized, and more...
5 min read
AI in Banking: How Artificial Intelligence Can Personalize Customer Experience
Banking has evolved massively over the last couple of decades with the introduction of the internet. While customers from older generations were used...
5 min read
How Chatbots in Banking Are Transforming Customer Experience
Chatbots are reshaping every aspect of how financial institutions interact with their customers. These AI-driven virtual assistants offer instant,...
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6 min read
Top Customer Retention Strategies in Banking for 2025
Banks face an unprecedented challenge. Their customers are more informed, more demanding, and less loyal than ever before. Research shows that 80...
6 min read
11 Banking Customer Experience Trends to Watch in 2025
It is rare to love your bank. For decades, we’ve been exposed to financial experiences with our banking providers that appear to have too much...
6 min read
How to Improve Customer Service in a Call Center
Your call centers and contact centers are at the heart of customer service. They are the first point of contact when customers reach out to your...
8 min read
11 Customer Service Goals You Should Set in 2025 for Your Business
It does not matter how good your products and services are if your business is only delivering poor customer service. A single negative interaction...
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7 min read
How to Improve First Contact Resolution (FCR)?
Customers want each business they engage with to meet and surpass their expectations. This is an increasing challenge, particularly for enterprises,...
8 min read
12 Call Center Metrics You Should Be Using to Improve CX in 2025
Call center metrics are the most important performance indicators that monitor how effectively your call center is running. This includes anything...
8 min read
What's CSAT Score? How to Measure and Improve It
Businesses across industries have changed or evolved over the decades, but one thing that has remained the same is that their growth is pretty much...