4 Ways Conversational CX Delivers Competitive Edge to Businesses

Featured Image

(SmallBiz Technology) - In the dynamic world of customer experience (CX), conversational AI has emerged as a game-changer because it can elevate how consumers engage with brands. So, what exactly is conversational AI, and how is it reshaping CX?

Conversational AI is a blend of voice and digital messaging that empowers customers to resolve various issues without speaking to a live agent. The technology is positively impacting the efficiency of customer service departments, tech support domains, and sales teams that employ it in the form of chatbots, virtual assistants, and intelligent virtual agents (IVAs).

 

 

Mosaicx Unveils AI-Native CX Platform at CCW Las Vegas

Mosaicx Unveils AI-Native CX Platform at CCW Las Vegas

Mosaicx has launched its next-generation Engage platform—an AI-native customer experience solution that enables intelligent, adaptive, and...

The Conversational AI Report | December 2022

The Conversational AI Report | December 2022

Hello from the Mosaicx team! We’re thrilled to launch the inaugural edition of The Conversational AI Report. In this quarterly newsletter, we...

From Startup to Enterprise: What CX Looks Like at Different Business Stages

From Startup to Enterprise: What CX Looks Like at Different Business Stages

(Retail TouchPoints) - Customers have different expectations for businesses of different sizes, requiring companies to tailor customer experience...