AI for Stronger Customer Experiences and Competitive Advantage

Picture of Rebecca Jones Rebecca Jones : August 02, 2023

Published Articles
Featured Image

(Comm Intel) - The implementation and growth of artificial intelligence (AI) as a technology for business has evoked different reactions yet creating competitive advantage has not often been discussed.

“Conversational AI presents a transformative opportunity in a customer experience (CX) context,” says Rebecca Jones, general manager of Mosaicx, a company which verifies calls and collects payments with conversational and generative AI.

 

 
How a Leading Bank Transformed Customer Experience with Mosaicx

How a Leading Bank Transformed Customer Experience with Mosaicx

December 01, 2025

Mosaicx delivers AI-powered automation and analytics that streamline banking services, boost employee retention, and create more personalized...

Case Studies
Global FinTech Leader Achieves Millions in Cost Avoidance and Fraud Prevention with Mosaicx

Global FinTech Leader Achieves Millions in Cost Avoidance and Fraud Prevention with Mosaicx

December 01, 2025

Mosaicx delivers AI-powered automation that streamlines payment support, enhances fraud detection, and drives measurable ROI. Meeting the Need for...

Case Studies
Leading One of the Nation’s Largest Banks to Drive Data-Backed CX Transformation with Insights360

Leading One of the Nation’s Largest Banks to Drive Data-Backed CX Transformation with Insights360

November 10, 2025

Mosaicx’ analytics and optimization platform, Insights360, delivers enterprise-level intelligence that improves IVR performance, boosts containment,...

Case Studies