Global FinTech Leader Achieves Millions in Cost Avoidance and Fraud Prevention with Mosaicx

Mosaicx delivers AI-powered automation that streamlines payment support, enhances fraud detection, and drives measurable ROI.

Meeting the Need for Scalable Support

For more than a decade, a global S&P500 fintech company has relied on Mosaicx to streamline operations, reduce costs, and strengthen fraud prevention. As a leading payments processor serving industries including transportation, fuel, commercial cards, and workforce travel, the organization manages millions of customer interactions across North America and Europe.

With over 20 contact centers and a wide network of third-party partners, the company faced rising operational costs, growing pressure to reduce agent workloads, and ongoing concerns about fraud risk. Leadership sought a partner who could deliver automation and cost avoidance at scale, ensure regulatory compliance and reliability, and strengthen fraud prevention measures.