Should AI Sound Human? The Challenge of Natural Language and Human-Like Dialogue
(YouTube) - How can you make your automation technology sound more like a human? And if you can, should you do it? Brian, David and Eric talk all...
AICX 101: Intro to Artificial Intelligence and Customer Experience
(YouTube) - Brian, David and Eric talk about why they've dedicated their lives to improving customer experiences, and they discuss how the newest...
Voice-of-the-customer CX Can’t Exist Without Conversational Design
Rebecca Jones: November 10, 2023
(CustomerThink) - Experts estimate that in 2022, more than 70% of customer interactions will rely on emerging technologies such as machine learning...