Carefully Consider Generative AI Integration for Customer Service Success

Picture of Rebecca Jones Rebecca Jones : January 08, 2024

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(Smart Customer Service) - Customer service remains paramount in today's swiftly changing business landscape. Thankfully, customer-first organizations can lean on artificial intelligence and automation to enhance customer service and strengthen relationships. Both can reshape customer service by introducing new efficiencies and more personalized experiences.

 

 
No Turning Back on AI

No Turning Back on AI

Picture of Matt Whitmer Matt Whitmer: June 03, 2024

(Contact Center Pipeline) - The current landscape of AI (artificial intelligence) in customer experience (CX) includes a wide array of applications,...

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Mosaicx Selected as Automation Solution Finalist in 2024 CCW Excellence Awards

Mosaicx Selected as Automation Solution Finalist in 2024 CCW Excellence Awards

Picture of Contributed Article Contributed Article: May 20, 2024

(Techonology Reseller News) - Omaha, NE – May 14, 2024 – Mosaicx, a cloud-based conversational AI solution, has been named a finalist in the...

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Mosaicx360: Revamping Customer Experiences with Conversational AI Solutions

Mosaicx360: Revamping Customer Experiences with Conversational AI Solutions

Picture of Contributed Article Contributed Article: May 14, 2024

(CSI Market) - In an era where seamless customer experiences are paramount, Mosaicx has emerged as a pioneer in the field of conversational AI...

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