Carefully Consider Generative AI Integration for Customer Service Success

Picture of Rebecca Jones Rebecca Jones : January 08, 2024

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(Smart Customer Service) - Customer service remains paramount in today's swiftly changing business landscape. Thankfully, customer-first organizations can lean on artificial intelligence and automation to enhance customer service and strengthen relationships. Both can reshape customer service by introducing new efficiencies and more personalized experiences.

 

 
Mosaicx Launches AI-Native CX Platform and Wins Top Honor at CCW Las Vegas 2025

Mosaicx Launches AI-Native CX Platform and Wins Top Honor at CCW Las Vegas 2025

June 18, 2025

Recognized for innovation and inclusion, Mosaicx debuts next-generation Engage platform and earns Best Workplace for Gender Equity Award OMAHA, Neb.,...

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Mosaicx Unveils AI-Native CX Platform at CCW Las Vegas

Mosaicx Unveils AI-Native CX Platform at CCW Las Vegas

June 05, 2025

Mosaicx has launched its next-generation Engage platform—an AI-native customer experience solution that enables intelligent, adaptive, and...

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The Conversational AI Report | December 2022

The Conversational AI Report | December 2022

December 01, 2024

Hello from the Mosaicx team! We’re thrilled to launch the inaugural edition of The Conversational AI Report. In this quarterly newsletter, we...

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