Should AI Sound Human? The Challenge of Natural Language and Human-Like Dialogue
(YouTube) - How can you make your automation technology sound more like a human? And if you can, should you do it? Brian, David and Eric talk all...
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March 23, 2023
(ALM Credit Union Times) - In recent years, customer service demands for immediacy and personalization have shifted, raising the bar for customer satisfaction standards across all industries. Credit union officials are wisely working to meet these needs by turning to artificial intelligence-powered virtual assistants to evolve member service in the industry.
A recent McKinsey study demonstrated that heightened digital adoptions during the first 60 days of the pandemic pushed companies to then begin rapidly employing new strategies to keep pace with growing customer demands. Yet, even with evolving technology sophistication in this sector, many institutions were hesitant to adopt because of regulatory factors and the lack of trust and reliance in new technologies.
(YouTube) - How can you make your automation technology sound more like a human? And if you can, should you do it? Brian, David and Eric talk all...
(YouTube) - Brian, David and Eric talk about why they've dedicated their lives to improving customer experiences, and they discuss how the newest...
(CustomerThink) - Experts estimate that in 2022, more than 70% of customer interactions will rely on emerging technologies such as machine learning...