Phygital Frontier Merging Physical & Digital Experiences Transforms CX

Picture of Rebecca Jones Rebecca Jones : May 16, 2023

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(Telecom Reseller) - The customer experience (CX) landscape is constantly evolving, but today’s technologies are opening new possibilities at an incredible rate. The fusion of physical and digital interactions, aptly termed “phygital experiences,” has emerged as a critical game changer across industries. As customer expectations continue to climb, brands seek innovative ways to build lasting customer connections.

 

 
Should AI Sound Human? The Challenge of Natural Language and Human-Like Dialogue

Should AI Sound Human? The Challenge of Natural Language and Human-Like Dialogue

Picture of Mosaicx Mosaicx: November 28, 2023

(YouTube) - How can you make your automation technology sound more like a human? And if you can, should you do it? Brian, David and Eric talk all...

Podcast
AICX 101: Intro to Artificial Intelligence and Customer Experience

AICX 101: Intro to Artificial Intelligence and Customer Experience

Picture of Mosaicx Mosaicx: November 21, 2023

(YouTube) - Brian, David and Eric talk about why they've dedicated their lives to improving customer experiences, and they discuss how the newest...

Podcast
Voice-of-the-customer CX Can’t Exist Without Conversational Design

Voice-of-the-customer CX Can’t Exist Without Conversational Design

Picture of Rebecca Jones Rebecca Jones: November 10, 2023

(CustomerThink) - Experts estimate that in 2022, more than 70% of customer interactions will rely on emerging technologies such as machine learning...

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