Three Tactics to Reduce Coordination Tax in CX with AI

(CustomerThink) - Hybrid work models offer employees greater flexibility and autonomy, but they also run the risk of introducing significant challenges. Coordinating projects across time zones using a variety of communication and project management tools leads to delays and inefficiencies. In fact, despite widespread investment in employee collaboration tools in recent years, employees actually report a 4% decline in collaboration efficiency.

To combat what the Wall Street Journal coined the “coordination tax” (the time and effort spent synchronizing schedules and communications), hybrid teams need to streamline communication processes and limit tool overload.