Building Ethical AI Practices

Picture of Rebecca Jones Rebecca Jones : October 01, 2024

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(Contact Center Pipeline) - A guide to Responsible AI for contact centers.

Contact centers’ artificial intelligence (AI) adoption rates are rising. From 2024 to 2032, market research predicts that the global call center AI market will grow at a 19.8% compound annual growth rate (CAGR).

As AI systems touch more aspects of customer service, there has never been a greater need to establish Responsible AI frameworks to address ethical risks. Below is a guide to help you navigate technological advancement while championing the principles of Responsible AI.

 

 
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