Building Ethical AI Practices

Picture of Rebecca Jones Rebecca Jones : October 01, 2024

Published Articles

(Contact Center Pipeline) - A guide to Responsible AI for contact centers.

Contact centers’ artificial intelligence (AI) adoption rates are rising. From 2024 to 2032, market research predicts that the global call center AI market will grow at a 19.8% compound annual growth rate (CAGR).

As AI systems touch more aspects of customer service, there has never been a greater need to establish Responsible AI frameworks to address ethical risks. Below is a guide to help you navigate technological advancement while championing the principles of Responsible AI.

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Mosaicx Unveils AI-Native CX Platform at CCW Las Vegas

Mosaicx Unveils AI-Native CX Platform at CCW Las Vegas

June 05, 2025

Mosaicx has launched its next-generation Engage platform—an AI-native customer experience solution that enables intelligent, adaptive, and...

Press Releases

The Conversational AI Report | December 2022

The Conversational AI Report | December 2022

December 01, 2024

Hello from the Mosaicx team! We’re thrilled to launch the inaugural edition of The Conversational AI Report. In this quarterly newsletter, we...

Newsletters

From Startup to Enterprise: What CX Looks Like at Different Business Stages

From Startup to Enterprise: What CX Looks Like at Different Business Stages

October 22, 2024

(Retail TouchPoints) - Customers have different expectations for businesses of different sizes, requiring companies to tailor customer experience...

Published Articles