Building Ethical AI Practices

Picture of Rebecca Jones Rebecca Jones : October 01, 2024

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(Contact Center Pipeline) - A guide to Responsible AI for contact centers.

Contact centers’ artificial intelligence (AI) adoption rates are rising. From 2024 to 2032, market research predicts that the global call center AI market will grow at a 19.8% compound annual growth rate (CAGR).

As AI systems touch more aspects of customer service, there has never been a greater need to establish Responsible AI frameworks to address ethical risks. Below is a guide to help you navigate technological advancement while championing the principles of Responsible AI.

 

 
CX360, Inc. Commends FCC Decision to Require SMS Georouting for the 988 Suicide & Crisis Lifeline

CX360, Inc. Commends FCC Decision to Require SMS Georouting for the 988 Suicide & Crisis Lifeline

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New decision ensures help seekers receive localized support across communication channels OMAHA, Neb., July 24, 2025 (GLOBE NEWSWIRE) --CX360, Inc....

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Mosaicx Unveils AI-Native CX Platform at CCW Las Vegas

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Mosaicx has launched its next-generation Engage platform—an AI-native customer experience solution that enables intelligent, adaptive, and...

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