Building Ethical AI Practices

Picture of Rebecca Jones Rebecca Jones : October 01, 2024

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(Contact Center Pipeline) - A guide to Responsible AI for contact centers.

Contact centers’ artificial intelligence (AI) adoption rates are rising. From 2024 to 2032, market research predicts that the global call center AI market will grow at a 19.8% compound annual growth rate (CAGR).

As AI systems touch more aspects of customer service, there has never been a greater need to establish Responsible AI frameworks to address ethical risks. Below is a guide to help you navigate technological advancement while championing the principles of Responsible AI.

 

 
WestCX Elevates Pharmacy Operations with New Agentic AI Solution

WestCX Elevates Pharmacy Operations with New Agentic AI Solution

October 22, 2025

Strategic AI for Enhanced Adherence, Efficiency, and Revenue Growth October 22, 2025 13:28 ET | Source: West Technology Group, LLC

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WestCX Launches Secure Messaging and Dynamic QR Innovation at Becker’s 2025

WestCX Launches Secure Messaging and Dynamic QR Innovation at Becker’s 2025

September 30, 2025

New AI-native solutions improve engagement, strengthen revenue, and ensure compliance for healthcare organizations September 30, 2025 11:37 ET |...

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CX360, Inc. Commends FCC Decision to Require SMS Georouting for the 988 Suicide & Crisis Lifeline

CX360, Inc. Commends FCC Decision to Require SMS Georouting for the 988 Suicide & Crisis Lifeline

July 24, 2025

New decision ensures help seekers receive localized support across communication channels OMAHA, Neb., July 24, 2025 (GLOBE NEWSWIRE) --CX360, Inc....

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