Analyze and Track Customer
Interactions with Insights360

Advanced end-to-end analytics from dial to disconnect

What Sets Insights360 Apart?

Unlike other analytics solutions, Insights360 captures the entire customer journey. It tracks calls through every transfer – spanning virtual agents, queues, contact centers, and even partner sites—ensuring no data is lost. By following each handoff, Insights360 delivers a complete view of call performance and measures effectiveness at every stage, from the first dial to the final hang-up.

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How It Works

Our patented technology starts recording as soon as the telecom provider routes the call to your contact center, providing the earliest possible insights. It generates metadata directly from the audio, eliminating the need to import recordings or logs from other systems.

This metadata is analyzed by a hosted web application, which provides a visual display and automatically highlights key moments in the interaction, such as unexpected responses, agent transfers, successful resolutions, and more.

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See Insights360 in Action

Request a Demo

Turn Engagement Data Into Action

Insights360 captures the entire engagement experience – from automated systems and live agents to outsourced teams. It visualizes every step of the journey, making it easy to spot gaps and opportunities. By optimizing agent and IVA performance, you can cut call volume and reduce cost per call.

 

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Voice-of-the-Customer Listening

Most organizations measure call volume and resolution – but miss the why behind every interaction. Insights360 captures the customer’s voice at every step, revealing why they call and how each moment impacts the overall experience. Gain direct, actionable insight into your services, products, and competitors straight from the people who matter most – your customers.

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    Mosaicx
Feature Traditional Systems
AI-Native
No
AI at our core—built from the ground up for seamless advanced AI.
Omnichannel Experience
Limited
Voice-led, human-centric—unified, customer focused omnichannel communication.
Radical Time to Value
Months or years for integration
Go live in 90 days or less—rapid deployment, fast results.
Integrations
Limited
Seamless integration with contact centers, CRMs, and more.
Data & Security
Limited
Enterprise-grade security and compliance, including SOC 2 & HIPAA

Extending a Lifeline: Making 988 Possible

Vibrant Emotional Health partners with Mosaicx to maintain
and enhance access to the 988 Suicide & Crisis Lifeline.

 

New Insights for Customer Interactions​

Insights360 is the only analytics solution that captures end-to-end interactions from dial to disconnect and across media, including time on hold, self-service interactions, transfers to a live agent, and third-party services. Listen to calls from the customer’s view and get the data needed for confident decision making.​

Reduce Agent Handling Time

Decrease Customer Dissatisfiers

Avoid Unnecessary Transfers

 

Solve Complex Problems with Insights360.

Immediately integrate Insights360 into your contact center with no IT requirements. Contact our team to identify new opportunities, find effective outcomes, and create great customer experiences.

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Experience how our AI native platform composes CX at the speed of business.

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