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How IVAs are a Better Alternative to Chatbots
In recent years, there has been a significant increase in the use of customer self-service in the form of chatbots and intelligent virtual agents...
Industries (2)
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Role of AI Virtual Agents in Healthcare Contact Center Automation
Expectations for individual patient care have increased. Patients want to feel seen and heard by their providers. They also want to trust that those...
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Use Cases and Benefits of Conversational AI in Banking and Finance
Most people today have access to services in ways that were unimaginable 20 years ago. Thanks to technological advancements, we can order food from...
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Benefits and Use Cases of Conversational AI in Healthcare
Conversational AI solutions are changing customer service in nearly every industry. In the case of the healthcare industry, technological...
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How to Enhance the Subscriber Experience with Virtual Agents
Utility and communication service provider companies can sometimes struggle with historical stigmas of poor customer service or customer...
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Customer Experience vs. Customer Engagement
In today's hyper-competitive business landscape, customer experience and customer engagement strategy are both critical to ensure and improve...
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How Contact Center Automation Helps Improve Performance | Mosaicx
Working at a contact center is no joke. You get back-to-back calls during peak hours, repetitive conversations, short-tempered clients, tons of “hold...
13 min read
IVR vs. IVA: Is There a Difference and Does It Matter?
IVR and IVA are both technologies that allow customers to interact with a company without having to speak to a live agent. They have two purposes....
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How to Use AI to Improve Retail Customer Experience
Retail customers want shopping experiences that meet their expectations for immediacy, personalization, and quality. These expectations contribute to...
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Agent AI: How to Enhance Agent Experience
Artificial intelligence (AI) is transforming the contact center industry. While much of the focus has been on using AI to automate basic tasks and...
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How Virtual Agents Improve Retail Customer Service
E-commerce and online shopping continue to increase in popularity among consumers. This shift has forced brands to enhance retail customer experience...
4 min read
Patient Experience: IVAs Overcome Healthcare Communications Challenges
Today’s healthcare professionals are met with various challenges that complicate healthcare communications and the patient experience. From staffing...