Achieve a New Era of CX with Conversational AI Tools

Picture of Rebecca Jones Rebecca Jones : October 02, 2023

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(Smart CustomerService) - Artificial intelligence-driven virtual assistants have ushered in a shift in the modern customer experience (CX) landscape. These tools are a cornerstone for what we now recognize as conversational CX. The vast spectrum of conversational CX encompasses bespoke interactions, streamlined operations, and the nurturing of customer loyalty.

Central to conversational CX is the transformation of customer engagement. By harnessing emerging communication technologies, conversational CX places paramount importance on meaningful interactions across touchpoints. It strives to nurture insightful conversations tailored to customers' needs and preferences.

 

 
Should AI Sound Human? The Challenge of Natural Language and Human-Like Dialogue

Should AI Sound Human? The Challenge of Natural Language and Human-Like Dialogue

Picture of Mosaicx Mosaicx: November 28, 2023

(YouTube) - How can you make your automation technology sound more like a human? And if you can, should you do it? Brian, David and Eric talk all...

Podcast
AICX 101: Intro to Artificial Intelligence and Customer Experience

AICX 101: Intro to Artificial Intelligence and Customer Experience

Picture of Mosaicx Mosaicx: November 21, 2023

(YouTube) - Brian, David and Eric talk about why they've dedicated their lives to improving customer experiences, and they discuss how the newest...

Podcast
Voice-of-the-customer CX Can’t Exist Without Conversational Design

Voice-of-the-customer CX Can’t Exist Without Conversational Design

Picture of Rebecca Jones Rebecca Jones: November 10, 2023

(CustomerThink) - Experts estimate that in 2022, more than 70% of customer interactions will rely on emerging technologies such as machine learning...

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