Should AI Sound Human? The Challenge of Natural Language and Human-Like Dialogue
(YouTube) - How can you make your automation technology sound more like a human? And if you can, should you do it? Brian, David and Eric talk all...
(Smart CustomerService) - Artificial intelligence-driven virtual assistants have ushered in a shift in the modern customer experience (CX) landscape. These tools are a cornerstone for what we now recognize as conversational CX. The vast spectrum of conversational CX encompasses bespoke interactions, streamlined operations, and the nurturing of customer loyalty.
Central to conversational CX is the transformation of customer engagement. By harnessing emerging communication technologies, conversational CX places paramount importance on meaningful interactions across touchpoints. It strives to nurture insightful conversations tailored to customers' needs and preferences.
(YouTube) - How can you make your automation technology sound more like a human? And if you can, should you do it? Brian, David and Eric talk all...
(YouTube) - Brian, David and Eric talk about why they've dedicated their lives to improving customer experiences, and they discuss how the newest...
(CustomerThink) - Experts estimate that in 2022, more than 70% of customer interactions will rely on emerging technologies such as machine learning...