AiThority Interview with Rebecca Jones, General Manager at Mosaicx

Picture of Contributed Article Contributed Article : August 05, 2023

Published Articles
Featured Image

(AIThority) - Q: How do cloud contact centers benefit from using AI-powered recommendations for customer service?

A: AI-powered recommendations merge personalized service with cost-saving automation. Traditional tools like IVR use lengthy menus to group customers by similar intent. AI tools like intelligent virtual agents (IVAs) analyze individual customer data, allowing them to provide personalized assistance and reign in the menus. They also identify opportunities for upselling, cross-selling, and revenue generation. These recommendations benefit human agents too.

 

 
Televox Expands Secure, Interactive RCS Messaging with Twilio to Power the Next Generation of Regulated Customer Engagement Through WestCX

Televox Expands Secure, Interactive RCS Messaging with Twilio to Power the Next Generation of Regulated Customer Engagement Through WestCX

March 17, 2026

As RCS adoption accelerates across mobile platforms, WestCX enables healthcare and other regulated industries to move from notifications to trusted,...

Company News
How a Leading Bank Transformed Customer Experience with Mosaicx

How a Leading Bank Transformed Customer Experience with Mosaicx

December 01, 2025

Mosaicx delivers AI-powered automation and analytics that streamline banking services, boost employee retention, and create more personalized...

Case Studies
Global FinTech Leader Achieves Millions in Cost Avoidance and Fraud Prevention with Mosaicx

Global FinTech Leader Achieves Millions in Cost Avoidance and Fraud Prevention with Mosaicx

December 01, 2025

Mosaicx delivers AI-powered automation that streamlines payment support, enhances fraud detection, and drives measurable ROI. Meeting the Need for...

Case Studies