Building Customer Trust With AI and Turning Die-Hard Skeptics

Picture of Rebecca Jones Rebecca Jones : May 26, 2023

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(Techstrong.ai) - A little skepticism is actually healthy. We have to believe in and trust something new before we allow it to become part of our lives, right? When it comes to artificial intelligence (AI) and the role of the customer, the jury is still most definitely out.

 

 
Should AI Sound Human? The Challenge of Natural Language and Human-Like Dialogue

Should AI Sound Human? The Challenge of Natural Language and Human-Like Dialogue

Picture of Mosaicx Mosaicx: November 28, 2023

(YouTube) - How can you make your automation technology sound more like a human? And if you can, should you do it? Brian, David and Eric talk all...

Podcast
AICX 101: Intro to Artificial Intelligence and Customer Experience

AICX 101: Intro to Artificial Intelligence and Customer Experience

Picture of Mosaicx Mosaicx: November 21, 2023

(YouTube) - Brian, David and Eric talk about why they've dedicated their lives to improving customer experiences, and they discuss how the newest...

Podcast
Voice-of-the-customer CX Can’t Exist Without Conversational Design

Voice-of-the-customer CX Can’t Exist Without Conversational Design

Picture of Rebecca Jones Rebecca Jones: November 10, 2023

(CustomerThink) - Experts estimate that in 2022, more than 70% of customer interactions will rely on emerging technologies such as machine learning...

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