Conversational CX: The Key to Gaining a Competitive Business Edge

Picture of Rebecca Jones Rebecca Jones : October 10, 2023

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(Telecom Reseller) - In today’s ever-evolving business world, AI-powered chatbots and virtual assistants have emerged as game-changers in driving customer experience (CX). The core benefits of conversational CX open up a range of desirable outcomes for your business, including personalized experiences, operational efficiency, and long-term customer loyalty.

Redefine Customer Engagement

At its core, conversational CX is about redefining customer engagement. It focuses on listening to customers at every touchpoint and creating meaningful dialogues that resonate with their needs and preferences.

 

 
Should AI Sound Human? The Challenge of Natural Language and Human-Like Dialogue

Should AI Sound Human? The Challenge of Natural Language and Human-Like Dialogue

Picture of Mosaicx Mosaicx: November 28, 2023

(YouTube) - How can you make your automation technology sound more like a human? And if you can, should you do it? Brian, David and Eric talk all...

Podcast
AICX 101: Intro to Artificial Intelligence and Customer Experience

AICX 101: Intro to Artificial Intelligence and Customer Experience

Picture of Mosaicx Mosaicx: November 21, 2023

(YouTube) - Brian, David and Eric talk about why they've dedicated their lives to improving customer experiences, and they discuss how the newest...

Podcast
Voice-of-the-customer CX Can’t Exist Without Conversational Design

Voice-of-the-customer CX Can’t Exist Without Conversational Design

Picture of Rebecca Jones Rebecca Jones: November 10, 2023

(CustomerThink) - Experts estimate that in 2022, more than 70% of customer interactions will rely on emerging technologies such as machine learning...

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