Customer Service vs. Sales: Who Uses AI More?

Picture of Contributed Article Contributed Article : July 27, 2023

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(AIThority) - Ai awareness among the sales and customer service professionals is at an all-time high. They clearly understand the importance of using and consolidating their ai usage for various processes within their organization.

If AI doesn’t feature in your discussion on corporate strategy in 2023, you could be losing your competitive streak in the market. Of all the departments within an organization, Marketing, Sales and Customer Service seem to be ahead in their quest for AI adoption.

 

 
Should AI Sound Human? The Challenge of Natural Language and Human-Like Dialogue

Should AI Sound Human? The Challenge of Natural Language and Human-Like Dialogue

Picture of Mosaicx Mosaicx: November 28, 2023

(YouTube) - How can you make your automation technology sound more like a human? And if you can, should you do it? Brian, David and Eric talk all...

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Picture of Rebecca Jones Rebecca Jones: November 10, 2023

(CustomerThink) - Experts estimate that in 2022, more than 70% of customer interactions will rely on emerging technologies such as machine learning...

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